Opportunity to drive new levels of performance and customer satisfaction with an agentic marketing platform trusted by top global brands.
The Company
- Agentic commerce marketing SaaS
- 100% growth year-on-year for the last 5 years
- Global offices
- Working with the world’s biggest brands
- Valued at approx. $1billion
- Industry-leading agentic commerce platform
- Partnerships with the likes of Amazon, Walmart, Target and many more
The Role
- Lead tactical support and best practice across retail media advertising strategies
- Drive optimum platform usage through training and regular performance review
- Run effective discovery to understand each client’s advertising objectives, using product and engagement data to optimise future performance
- Nurture client relationships and identify growth opportunities within the account
- Use AI to optimise your workflow, prioritise your duties and balance a high-touch approach with more strategic accounts
Required Skills & Experience
- Hands-on digital marketing experience across Retail Media and/or SEM or Paid Social or Programmatic
- Customer success or account management experience within digital marketing
- Experience or strong willingness to utilise AI tools to organise and automate client prep, communication and documentation
- Comfortable presenting to internal and external stakeholders, with strong written and verbal communication skills, and an analytical mindset
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Customer Success Manager at Agentic Commerce Marketing Platform employer: Grey Matter Recruitment
As a VP of Customer Expansion at our leading AI-powered MarTech platform, you will thrive in a dynamic and innovative work culture that prioritises employee growth and collaboration. With access to cutting-edge technology and the opportunity to engage with some of the UK's largest enterprise customers, you will play a pivotal role in shaping our strategic direction while enjoying competitive benefits and a supportive environment that fosters professional development.
