At a Glance
- Tasks: Engage with key clients, ensuring they maximise the value of our AI SaaS platform.
- Company: Join a cutting-edge AI MarTech SaaS company backed by $100m in funding.
- Benefits: Enjoy a competitive salary, bonuses, benefits, and stock options.
- Other info: Work with top enterprise brands and gain invaluable industry experience.
- Why this job: Be part of an innovative team that promotes from within and values your growth.
- Qualifications: Experience in Customer Success for B2B SaaS and a consultative approach required.
The predicted salary is between 54000 - 66000 £ per year.
Customer Success Manager at $100m funded AI MarTech SaaS
$90,000-$110,000 + Bonus + Benefits + Options |
This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and build relationships with an impressive roster of enterprise brands.
The Company
- AI Marketing Automation & Analytics SaaS
- $100m in funding from top investors
- 75% of managers promoted from within
- Meta, Shopify, Snowflake partners
The Role
- Take ownership and a hands-on, high-touch approach to key clients with a focus on product value
- Provide training, guidance and advice to clients to ensure optimum utilisation of the platform
- Ensure enterprise-level clients understand and make the best use of their data
Desired Skills & Experience
- Customer Success for a B2B SaaS Product
- Enterprise, high-touch clients
- Hands-on consultative approach
If you feel you have the relevant experience please reply to this advert or email your CV to
Not right? Have a look at some of our other
Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally.
Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics.
The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles
#J-18808-LjbffrCustomer Success Manager at $100m funded AI MarTech SaaS in London employer: Grey Matter Recruitment
As a Customer Success Manager at our innovative AI MarTech SaaS company, you will thrive in a dynamic work culture that prioritises employee growth and development, with 75% of our managers promoted from within. Located in London, we offer competitive salaries, bonuses, and options, alongside the opportunity to work with leading enterprise brands, ensuring your contributions directly impact their success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager at $100m funded AI MarTech SaaS in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grey Matter Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grey Matter Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager at $100m funded AI MarTech SaaS in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grey Matter Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Grey Matter Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grey Matter Recruitment!
How to prepare for a job interview at Grey Matter Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
