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For Companies At a Glance
- Tasks: Build and nurture relationships with top global retailers while transforming their CRM strategies.
- Company: Join a leading AI MarTech SaaS founded by tech giants, with 15 global offices and over 1500 employees.
- Benefits: Enjoy a secure position in a successful public company with opportunities for growth and development.
- Why this job: Be part of an innovative team that shapes the future of retail CRM and makes a real impact.
- Qualifications: Experience in customer success or agency roles focused on CRM, with a background in retail or eCommerce.
- Other info: Lead a talented professional services team and drive account growth in a dynamic environment.
The predicted salary is between 43200 - 72000 £ per year.
This is a fantastic opportunity to build relationships with some of the world's largest retailers and transform their CRM strategy while working for a hugely successful AI MarTech SaaS.
The Company
- Founded by some of the biggest names in technology
- 15 global offices
- Over 1500 employees
- Highly successful and secure public company
The Role
- Own and grow client relationships with some of the biggest eCommerce/retailers in the world
- Plan and deliver CRM strategy and customer journey mapping
- Oversee a professional services team including - CRM Managers, Campaign Managers and ESP professionals
Requirements
- Customer success or agency experience focused on CRM / ESP / CDP
- Retail / eCommerce client experience
- Commerciality - grow accounts and secure repeat business
Customer Success Director at AI CRM MarTech SaaS employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Director at AI CRM MarTech SaaS
✨Tip Number 1
Familiarise yourself with the latest trends in AI and MarTech, especially as they relate to CRM strategies. This knowledge will not only help you understand the company's offerings but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the retail and eCommerce sectors. Attend industry events or webinars where you can connect with potential clients or colleagues who can provide insights into their CRM needs and challenges.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight any experiences where you've transformed a client's CRM strategy or improved their customer journey.
✨Tip Number 4
Research the company’s existing client base and case studies. Understanding their current successes and challenges will allow you to tailor your approach and show how you can add value to their team.
We think you need these skills to ace Customer Success Director at AI CRM MarTech SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, CRM, and eCommerce. Use specific examples that demonstrate your ability to grow client relationships and deliver successful CRM strategies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your background aligns with their needs, particularly your experience with retail clients and your understanding of CRM systems.
Showcase Your Achievements: Quantify your achievements in previous roles. For instance, mention how you successfully increased client retention rates or grew account revenues. This will help illustrate your commerciality and effectiveness in similar positions.
Prepare for Interviews: If invited for an interview, prepare to discuss your approach to building client relationships and delivering CRM strategies. Be ready to share specific case studies or examples from your past experiences that demonstrate your skills and successes.
How to prepare for a job interview at Grey Matter Recruitment
✨Research the Company and Its Clients
Before your interview, take the time to understand the company's position in the AI MarTech space and its key clients. Familiarise yourself with their CRM strategies and how they impact retail and eCommerce. This knowledge will help you demonstrate your genuine interest and ability to contribute.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success, particularly those related to CRM, ESP, or CDP. Highlight specific examples where you've successfully grown client relationships or improved customer journeys, as this will resonate well with the interviewers.
✨Demonstrate Commercial Acumen
Since the role requires a focus on growing accounts and securing repeat business, be ready to discuss your approach to commerciality. Share examples of how you've identified opportunities for upselling or cross-selling in past roles, and how you’ve contributed to revenue growth.
✨Prepare Questions for the Interviewers
Having insightful questions prepared shows your enthusiasm and strategic thinking. Ask about the company's vision for CRM transformation in retail, the challenges they face, or how they measure success in client relationships. This not only demonstrates your interest but also helps you assess if the company is the right fit for you.
