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- Tasks: Manage and grow client accounts, guiding them through onboarding and optimisation.
- Company: Market-leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Be part of a rapidly scaling company with exciting career prospects.
- Why this job: Join a team that collaborates with top brands and drives eCommerce success.
- Qualifications: Experience in account management, strong analytical skills, and fluent in English & French.
The predicted salary is between 50000 - 60000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients.
You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company: Market Leading Retail Media Platform with 600+ global employees scaling across EMEA. Clients include Unilever, Mars, J&J, P&G.
The Role:
- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces.
- Guide customers through onboarding, optimisation, troubleshooting, and expansion.
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities.
- Analyse customer feedback and performance data to deliver actionable insights.
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation.
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities.
Looking for:
- Previous experience managing accounts across Amazon and other marketplaces.
- Strong analytical skills with the ability to turn data into insights.
- Experience with CRM tools and reporting.
- Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem.
- Fluent in English & French, based in either the UK or France.
If this sounds like a good fit and you’d like to find out more information, drop me a note.
French-Speaking Customer Success Manager at Retail Media AdTech Platform in Crawley employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Success Manager at Retail Media AdTech Platform in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Knowing about their work with brands like Unilever and Mars will show you’re genuinely interested. We recommend practising common interview questions and having your own questions ready to impress.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've turned data into actionable insights in past roles. We love seeing candidates who can demonstrate their understanding of eCommerce strategies and the Amazon ecosystem.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are eager to grow with us in the retail media space.
We think you need these skills to ace French-Speaking Customer Success Manager at Retail Media AdTech Platform in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and understanding of eCommerce strategies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail media and how your previous experiences make you the perfect fit for this role. Be sure to mention your fluency in French and English!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage accounts and drive product adoption. Numbers speak volumes, so include metrics where possible to back up your claims.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Marketplaces
Make sure you brush up on your knowledge of Amazon and other key marketplaces. Understand their unique features, trends, and how they impact retail media. This will show that you're not just familiar with the platform but also passionate about helping clients succeed.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've turned data into actionable insights. Think about times when your analysis led to improved client outcomes or upsell opportunities. This will demonstrate your ability to drive product adoption effectively.
✨Build Rapport with Stakeholders
Think about how you can establish strong relationships with senior stakeholders. Be ready to share strategies you've used in the past to build trust and provide strategic consultation. This is crucial for a Customer Success Manager role.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. They might ask you to guide a hypothetical client through onboarding or troubleshooting. Practise these scenarios beforehand so you can showcase your communication skills and customer-centric approach.