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- Tasks: Manage and grow client accounts, guiding them through onboarding and optimisation.
- Company: Market-leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Be part of a fast-paced industry with exciting career prospects.
- Why this job: Join a team that collaborates with top brands and drives eCommerce success.
- Qualifications: Experience in account management, strong analytical skills, and fluent in English & French.
The predicted salary is between 50000 - 60000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients.
You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company:Market Leading Retail Media Platform with 600+ global employees, scaling across EMEA. Clients include Unilever, Mars, J&J, P&G.
The Role:- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces.
- Guide customers through onboarding, optimisation, troubleshooting, and expansion.
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities.
- Analyse customer feedback and performance data to deliver actionable insights.
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation.
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities.
- Previous experience managing accounts across Amazon and other marketplaces.
- Strong analytical skills with the ability to turn data into insights.
- Experience with CRM tools and reporting.
- Solid understanding of eCommerce strategy, retail media, and the Amazon ecosystem.
- Fluent in English & French, based in either the UK or France.
If this sounds like a good fit and you’d like to find out more information, drop me a note.
French-Speaking Customer Success Manager at Retail Media AdTech Platform in Colchester employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Success Manager at Retail Media AdTech Platform in Colchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. We want you to be able to discuss how your experience aligns with their needs, especially in the eCommerce and retail media space. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You’ll need to explain how you can help clients optimise their experience on platforms like Amazon. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for the role.
We think you need these skills to ace French-Speaking Customer Success Manager at Retail Media AdTech Platform in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and any relevant CRM tools you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about eCommerce and how your background makes you the perfect fit for guiding clients through their journey on our platform.
Showcase Your Language Skills: Since we’re looking for someone fluent in both English and French, make sure to highlight your language proficiency clearly. If you’ve worked in bilingual environments or with French-speaking clients, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Stuff
Make sure you brush up on the latest trends in retail media and eCommerce, especially around platforms like Amazon. Familiarise yourself with the company's clients and their needs, as well as any recent updates in the industry. This will show that you're not just interested in the role but also invested in the sector.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive insights in your previous roles. Think of specific examples where your analytical skills led to successful outcomes for clients. This is crucial for a Customer Success Manager, so be ready to impress with your ability to turn numbers into actionable strategies.
✨Build Rapport with Stakeholders
During the interview, demonstrate your ability to build strong relationships with senior stakeholders. Share examples of how you've acted as a trusted advisor in the past, guiding clients through challenges and helping them achieve their goals. This will highlight your interpersonal skills and strategic thinking.
✨Practice Your Language Skills
Since fluency in French is a must, consider doing a mock interview in French to boost your confidence. Be prepared to switch between English and French during the conversation, especially when discussing technical aspects of the role. This will showcase your language proficiency and adaptability.