At a Glance
- Tasks: Solve real customer challenges in SaaS software and technical troubleshooting.
- Company: Leading SaaS provider with a strong industry reputation.
- Benefits: Hybrid working, strong benefits package, and ongoing training.
- Other info: Collaborative environment with clear progression opportunities.
- Why this job: Kickstart your tech career and gain hands-on experience.
- Qualifications: Experience in technical support and basic SQL knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Kickstart your tech career by solving real customer challenges across SaaS software, integrations, data migrations, and technical troubleshooting.
The Company
- A leading SaaS provider helping businesses streamline operations through innovative cloud-based software solutions.
- Established technology business with a loyal customer base and strong industry reputation.
- Collaborative, supportive environment with clear progression opportunities.
- Hybrid working, strong benefits package, and ongoing training and development.
The Role
- A customer-facing technical support role offering exposure beyond traditional helpdesk support.
- Investigate software issues, support customers, and troubleshoot technical incidents.
- Gain hands-on experience with SQL queries, XML data, software integrations, and data migration.
- Work closely with technical teams to solve complex problems and deliver an excellent customer experience.
Desired Skills and Experience
- Technical support, helpdesk, or customer support experience.
- SQL knowledge and confidence in writing basic queries.
- Experience with XML.
- Bonus points: Software integration, Data migration, B2B SaaS or CRM experience.
Technical Customer Support at Operations Management SaaS in City of London employer: Grey Matter Recruitment
Join a leading SaaS provider renowned for its innovative cloud-based solutions, where you will thrive in a collaborative and supportive environment. With a strong focus on employee growth, we offer clear progression opportunities, hybrid working arrangements, and a comprehensive benefits package, making it an ideal place to kickstart your tech career while solving real customer challenges.
We think you need these skills to ace Technical Customer Support at Operations Management SaaS in City of London
Technical Support
Helpdesk Experience
Customer Support
SQL Knowledge
XML Proficiency
Software Integration
Data Migration
