At a Glance
- Tasks: Lead customer success initiatives and build AI-powered automations for enterprise clients.
- Company: Exciting AI startup revolutionising the £33bn property industry.
- Benefits: Equity options, growth potential, and a chance to shape the future.
- Other info: Opportunity to manage a junior CSM and collaborate with product teams.
- Why this job: Join a dynamic team and drive innovation in AI-powered customer success.
- Qualifications: Experience in customer success or technical account management in B2B SaaS.
The predicted salary is between 60000 - 80000 £ per year.
Help build the future of AI-powered Customer Success, working directly with enterprise property businesses as they adopt one of the UK's most exciting AI platforms.
The Company
- AI startup transforming the £33bn property industry
- Building AI agents that automate 80-90% of operational workloads
- Early-stage business with equity, huge growth and unicorn ambitions
The Role
- Own onboarding, adoption, retention and expansion for enterprise customers
- Build AI-powered CS automations, workflows and scalable processes
- Partner with Product & Engineering to shape the future of the platform
- Manage a junior CSM
The Need
- Customer Success, Technical Account Management or Solutions Engineering within B2B SaaS
- Comfortable with APIs, integrations, data and technical troubleshooting
- Passion for AI, automation and building modern Customer Success functions
Lead Customer Success Manager at AI PropTech SaaS in City of London employer: Grey Matter Recruitment
Join an innovative AI startup that is revolutionising the property industry with cutting-edge technology and ambitious growth plans. As a Lead Customer Success Manager, you will thrive in a dynamic work culture that values collaboration and creativity, while enjoying opportunities for professional development and equity participation. With a focus on building AI-powered solutions, you'll play a pivotal role in shaping the future of customer success in a rapidly evolving sector.
We think you need these skills to ace Lead Customer Success Manager at AI PropTech SaaS in City of London
Customer Success Management
Technical Account Management
Solutions Engineering
B2B SaaS Experience
API Knowledge
Integration Skills
Technical Troubleshooting
