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- Tasks: Manage and grow client accounts, guiding them through onboarding and optimisation.
- Company: Market-leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Be part of a rapidly scaling company with exciting career prospects.
- Why this job: Join a team that works with top brands and drives eCommerce success.
- Qualifications: Experience in account management, strong analytical skills, and fluent in English & French.
The predicted salary is between 50000 - 60000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients.
You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company:Market Leading Retail Media Platform with 600+ global employees scaling across EMEA. Clients include Unilever, Mars, J&J, P&G.
The Role:- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces.
- Guide customers through onboarding, optimisation, troubleshooting, and expansion.
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities.
- Analyse customer feedback and performance data to deliver actionable insights.
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation.
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities.
- Previous experience managing accounts across Amazon and other marketplaces.
- Strong analytical skills with the ability to turn data into insights.
- Experience with CRM tools and reporting.
- Solid understanding of eCommerce strategy, retail media, and the Amazon ecosystem.
- Fluent in English & French, based in either the UK or France.
If this sounds like a good fit and you’d like to find out more information, drop me a note.
French-Speaking Customer Success Manager at Retail Media AdTech Platform in Chester employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Success Manager at Retail Media AdTech Platform in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections that can give you an edge.
✨Tip Number 2
Prepare for the interview by researching the latest trends in retail media and eCommerce. Show us you’re not just familiar with the basics, but that you’re genuinely passionate about the industry and ready to bring fresh insights to the table.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience managing accounts on platforms like Amazon aligns with the role. We want to hear how you’ve driven product adoption and created value for clients in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can go a long way in showing your enthusiasm for the position. Plus, it keeps you top of mind as they make their decision.
We think you need these skills to ace French-Speaking Customer Success Manager at Retail Media AdTech Platform in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and any relevant CRM tools you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about eCommerce and how your background makes you the perfect fit for guiding clients through their journey on our platform.
Showcase Your Language Skills: Since we’re looking for someone fluent in both English and French, make sure to highlight your language proficiency. If you’ve worked in bilingual environments or with French-speaking clients, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our market-leading team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Marketplaces
Make sure you brush up on your knowledge of Amazon and other key marketplaces. Understand the latest trends and updates in retail media, as this will show your potential employer that you're proactive and well-informed about the industry.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive insights in previous roles. Think of specific examples where your analytical skills led to successful outcomes for clients. This will demonstrate your ability to turn data into actionable strategies.
✨Build Rapport with Stakeholders
During the interview, highlight your experience in building strong relationships with senior stakeholders. Share stories that illustrate your ability to act as a trusted advisor and how you've successfully guided clients through their journey.
✨Practice Your Language Skills
Since fluency in French is essential, consider doing a mock interview in French. This will not only boost your confidence but also showcase your language skills effectively. Be ready to switch between English and French if needed during the interview.