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For Companies At a Glance
- Tasks: Manage and grow client accounts, guiding them through onboarding and optimisation.
- Company: Market-leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a rapidly scaling company with exciting career prospects.
- Why this job: Join a team that collaborates with top brands and drives eCommerce success.
- Qualifications: Experience in account management, strong analytical skills, and fluent in English & French.
The predicted salary is between 50000 - 60000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients. You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company:
- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
The Role:
- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces
- Guide customers through onboarding, optimisation, troubleshooting, and expansion
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities
- Analyse customer feedback and performance data to deliver actionable insights
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities
Looking for:
- Previous experience managing accounts across Amazon and other marketplaces
- Strong analytical skills with ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem
- Fluent in English & French based in either the UK or France
If this sounds like a good fit and you’d like to find out more information, drop me a note.
Locations
French-Speaking Customer Success Manager at Retail Media AdTech Platform in Cheshire, Warrington employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Success Manager at Retail Media AdTech Platform in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships with potential colleagues and clients—this could lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and how they fit into the retail media landscape. We want you to show that you’re not just another candidate, but someone who’s genuinely interested in helping their clients succeed.
✨Tip Number 3
Practice your pitch! You’ll need to explain how your experience aligns with managing accounts across Amazon and other marketplaces. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. We believe this shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace French-Speaking Customer Success Manager at Retail Media AdTech Platform in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with eCommerce and retail media, especially any work you've done with platforms like Amazon. We want to see how you can bring value to our clients!
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from sharing examples where you've turned data into actionable insights. We love seeing how you’ve used data to drive success in previous roles!
Be Personable: As a Customer Success Manager, building relationships is key. Use your application to show off your communication skills and how you’ve successfully managed client relationships in the past. We’re looking for someone who can connect with our clients!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Stuff About Retail Media
Make sure you brush up on the latest trends in retail media and eCommerce. Familiarise yourself with how platforms like Amazon, Walmart, and Instacart operate. This will not only show your passion for the industry but also help you speak confidently about how you can add value to their clients.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've turned data into actionable insights. Think of times when your analytical skills led to successful outcomes for clients. This is crucial for a Customer Success Manager role, so be ready to impress with your data-driven mindset.
✨Build Rapport with Stakeholders
During the interview, demonstrate your ability to build strong relationships with senior stakeholders. Share experiences where you've acted as a trusted advisor and how you’ve driven product adoption. This will highlight your interpersonal skills and strategic thinking.
✨Practice Your Bilingual Skills
Since fluency in both English and French is key, consider preparing some answers in both languages. You might even want to practice common interview questions in French to ensure you're comfortable switching between languages during the conversation.