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- Tasks: Manage and grow client accounts, guiding them through onboarding and optimisation.
- Company: Market-leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Be part of a rapidly scaling company with exciting career prospects.
- Why this job: Join a team that collaborates with top brands and drives eCommerce success.
- Qualifications: Experience in account management, strong analytical skills, and fluent in English & French.
The predicted salary is between 50000 - 60000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients.
You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company: Market Leading Retail Media Platform with 600+ global employees scaling across EMEA. Clients include Unilever, Mars, J&J, P&G.
The Role:
- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces.
- Guide customers through onboarding, optimisation, troubleshooting, and expansion.
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities.
- Analyse customer feedback and performance data to deliver actionable insights.
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation.
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities.
Looking for:
- Previous experience managing accounts across Amazon and other marketplaces.
- Strong analytical skills with the ability to turn data into insights.
- Experience with CRM tools and reporting.
- Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem.
- Fluent in English & French, based in either the UK or France.
If this sounds like a good fit and you’d like to find out more information, drop me a note.
French-Speaking Customer Success Manager at Retail Media AdTech Platform in Chelmsford employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Success Manager at Retail Media AdTech Platform in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Knowing about their work with big brands like Unilever and Mars will show you’re genuinely interested. We recommend practising common interview questions too!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've turned data into actionable insights in past roles. We love seeing candidates who can demonstrate their problem-solving abilities with real examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are eager to grow with us in the eCommerce space.
We think you need these skills to ace French-Speaking Customer Success Manager at Retail Media AdTech Platform in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and any CRM tools you’ve used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about eCommerce and how your background makes you the perfect fit for guiding clients through their journey on our platform.
Showcase Your Language Skills: Since we’re looking for someone fluent in both English and French, make sure to highlight your language proficiency. If you have experience working with French-speaking clients, definitely mention that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Marketplaces
Make sure you brush up on your knowledge of Amazon and other key marketplaces. Understand their unique features, trends, and how they impact retail media. This will show that you're not just familiar with the platform but also passionate about helping clients succeed.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've turned data into actionable insights. Think about how you've used analytics in previous roles to drive product adoption or improve client outcomes. This will demonstrate your ability to add value to their clients.
✨Build Rapport with Stakeholders
During the interview, think about how you can establish a connection with the interviewers. Share experiences where you've built strong relationships with senior stakeholders. This will highlight your ability to act as a trusted advisor and enhance your fit for the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific client situations, like onboarding or troubleshooting. Prepare some scenarios from your past experience where you successfully guided clients through challenges, showcasing your problem-solving skills and customer-centric approach.