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- Tasks: Manage and grow client accounts, guiding them through onboarding and optimisation.
- Company: Market-leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Be part of a rapidly scaling company with exciting career prospects.
- Why this job: Join a team that works with top brands and drives eCommerce success.
- Qualifications: Experience in account management, strong analytical skills, and fluent in English & French.
The predicted salary is between 50000 - 60000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients.
You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company: Market Leading Retail Media Platform with 600+ global employees scaling across EMEA. Clients include Unilever, Mars, J&J, P&G.
The Role:
- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces.
- Guide customers through onboarding, optimisation, troubleshooting, and expansion.
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities.
- Analyse customer feedback and performance data to deliver actionable insights.
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation.
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities.
Looking for:
- Previous experience managing accounts across Amazon and other marketplaces.
- Strong analytical skills with the ability to turn data into insights.
- Experience with CRM tools and reporting.
- Solid understanding of eCommerce strategy, retail media, and the Amazon ecosystem.
- Fluent in English & French, based in either the UK or France.
If this sounds like a good fit and you’d like to find out more information, drop me a note.
French-Speaking Customer Success Manager at Retail Media AdTech Platform in Cardiff employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Success Manager at Retail Media AdTech Platform in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the latest trends in retail media and eCommerce. We want to show that we’re not just interested in the role, but also passionate about the industry!
✨Tip Number 3
Practice our pitch! We should be ready to explain how our experience aligns with the job requirements, especially around managing accounts on platforms like Amazon. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you note can keep us top of mind and show our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace French-Speaking Customer Success Manager at Retail Media AdTech Platform in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and understanding of eCommerce strategy.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail media and how your previous experiences make you the perfect fit for this role. Be sure to mention your fluency in French and English!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage accounts and drive product adoption. Numbers speak volumes, so include metrics where possible to back up your claims.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Stuff
Make sure you brush up on the latest trends in retail media and eCommerce, especially around platforms like Amazon. Familiarise yourself with the company's clients and their needs, as well as any recent updates in the industry. This will show that you're not just interested in the role but also invested in the sector.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive insights in your previous roles. Think of specific examples where your analytical skills led to successful outcomes for clients. Being able to articulate this clearly will demonstrate your value as a Customer Success Manager.
✨Build Rapport with Stakeholders
Since you'll be managing relationships with senior stakeholders, practice how to establish trust and rapport. Think about how you can communicate effectively and provide strategic consultation. Role-playing these scenarios with a friend can help you feel more confident.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like onboarding a new client or troubleshooting an issue. Prepare by thinking through your approach to these scenarios, focusing on how you would ensure customer satisfaction and drive product adoption.