At a Glance
- Tasks: Help couples plan their dream weddings and recommend thoughtful extras.
- Company: Join a supportive Weddings Team at one of Scotland's iconic wedding destinations.
- Benefits: Structured hours, performance bonuses, and opportunities for skill development.
- Other info: Enjoy a dynamic role with a focus on relationship-building and organisation.
- Why this job: Be part of creating unforgettable moments for couples on their special day.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 23400 - 28600 £ per year.
ABOUT THE ROLE
A confirmed booking is just the start of a couple’s wedding story.
As our Sales Support & Upsell Coordinator, you’ll help couples plan the details, explore thoughtful extras and create a celebration that suits their vision and budget.
Working within our Weddings Team, you’ll manage existing bookings, support the sales team and keep everything organised as the big day approaches.
From answering questions to recommending upgrades, you’ll combine friendly service with a confident approach to sales.
- Main Responsibilities
- Building strong relationships with couples throughout their wedding planning
- Responding promptly to enquiries and following up with clients
- Managing existing bookings and monitoring planning timelines
- Handling routine complaints and cancellations with care
- Recommending upgrades, add-ons and services to suit each couple’s plans and budget
- Tracking upsell conversions and supporting team revenue goals
- Maintaining accurate records in Salesforce and Reslynx
- Coordinating with other departments to keep arrangements running smoothly
- Handling contracts, payments and booking administration
- What we’re looking for
You’ll enjoy building relationships, keeping details in order and helping couples make confident choices.
Most importantly, you’ll
- Bring a friendly, customer-first approach
- Feel confident recommending services and securing additional sales
- Communicate clearly and listen carefully
- Have strong attention to detail and time management skills
- Stay organised in a busy environment
- Work well as part of a team
Experience in customer service, sales, hospitality, weddings or events would be beneficial.
Familiarity with CRM systems, hotel booking systems or contract administration would also help.
Why Work with Gretna Green?
- A structured five-day working week between 9am and 5pm
- Performance-linked bonus or commission
- A supportive, experienced Weddings Team
- Opportunities to develop your sales and relationship-building skills
- A role helping couples shape one of life’s most memorable days
- Work within one of Scotland’s most iconic wedding destinations
- #J-18808-Ljbffr
Sales Support & Upsell Coordinator employer: Gretna Green Ltd
At Gretna Green, we pride ourselves on being a leading hospitality destination where every team member plays a vital role in creating unforgettable experiences for our guests. Our inclusive work culture fosters personal growth and development, offering flexible hours to suit your lifestyle while ensuring you feel valued and supported. With unique benefits like free on-site parking and a day off for your birthday, joining our Food & Beverage Team means becoming part of a passionate community dedicated to exceptional service in the heart of Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support & Upsell Coordinator
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support & Upsell Coordinator at Gretna Green Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Gretna Green Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support & Upsell Coordinator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support & Upsell Coordinator
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Gretna Green Ltd:When writing your cover letter, make sure to tailor your message specifically for Gretna Green Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Gretna Green Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Gretna Green Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Gretna Green Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Gretna Green Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
