At a Glance
- Tasks: Lead a dynamic housekeeping team to ensure exceptional guest experiences.
- Company: Join the iconic Gretna Green, a leader in hospitality.
- Benefits: Enjoy free meals, on-site parking, and a birthday day off.
- Other info: Great career development opportunities in a fast-paced environment.
- Why this job: Step into a leadership role and make a real impact in hospitality.
- Qualifications: Previous housekeeping experience and strong attention to detail required.
The predicted salary is between 18900 - 23100 £ per year.
ABOUT THE ROLE
Exceptional guest experiences start with the details.
We’re looking for an experienced housekeeper ready to take the next step as a Housekeeping Team Leader.
Working alongside our Housekeeping Managers, you’ll support the team and help keep bedrooms and public areas beautifully presented.
This is a hands‑on role where you’ll coordinate daily priorities, check standards and work alongside colleagues to make sure rooms are ready for our guests.
- Main Responsibilities
- Leading by example and working alongside the housekeeping team
- Supporting daily briefings and allocating work
- Checking standards across bedrooms, public and back‑of‑house areas
- Guiding, supporting and training colleagues and new starters
- Making sure rooms are ready for guests on time
- Handling routine guest requests and escalating concerns appropriately
- Working with Reception and Maintenance on room priorities and repairs
- Supporting room status updates, lost property and stock checks
- Helping manage linen and cleaning supplies
- Promoting safe use of cleaning products, equipment and PPE
- What we’re looking for
You’ll have previous housekeeping experience and a good understanding of hotel cleaning and presentation standards.
Most importantly, you’ll
- Have excellent attention to detail
- Take pride in maintaining high standards
- Communicate clearly and stay organised
- Feel confident using basic IT and digital systems
- Prioritise effectively in a busy hotel environment
- Bring a reliable, proactive and guest‑focused approach
- Enjoy guiding and supporting others
You’ll need to carry out the physical tasks involved in hands‑on housekeeping. Reasonable adjustments will be considered where appropriate.
Why Work with Gretna Green?
- Free meals during your shift
- Free on‑site parking
- 3% pension contribution
- Day off for your birthday
- 25% staff discount
- A leadership role within one of Scotland’s most iconic hospitality destinations
- A varied and fast‑paced operation
- Career development opportunities
- #J-18808-Ljbffr
Housekeeping Team Leader employer: Gretna Green Ltd
At Gretna Green, we pride ourselves on being a leading hospitality destination where every team member plays a vital role in creating unforgettable experiences for our guests. Our inclusive work culture fosters personal growth and development, offering flexible hours to suit your lifestyle while ensuring you feel valued and supported. With unique benefits like free on-site parking and a day off for your birthday, joining our Food & Beverage Team means becoming part of a passionate community dedicated to exceptional service in the heart of Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gretna Green Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gretna Green Ltd
Don't be shy about reaching out to Gretna Green Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gretna Green Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gretna Green Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
