Every guest who walks through our doors has a story.Some arrive to celebrate the happiest day of their lives. Others travel from across the world to experience the magic and history of Gretna Green. As the first face they meet, you’ll play an important role in making every stay feel welcoming, seamless and memorable.At Gretna Green Hotels, hospitality is more than service — it’s creating moments people remember forever.
We are looking for a friendly, professional, and organised Hotel Receptionist to join our team. You’ll support the smooth running of reception while delivering exceptional customer service to every guest.
No two days are ever the same. From welcoming newlyweds and assisting international visitors to managing reservations and handling enquiries, you’ll be at the heart of the guest experience.
Salary Hours Location
£12.75 per hour* 40 hours per week* Smiths Hotel & Gretna Hall
WHAT YOU’LL BE DOING
- Welcoming guests with a warm and professional approach
- Managing reservations, cancellations, and guest enquiries
- Handling check-ins, payments and reception administration
- Keeping reception operations running smoothly throughout your shift
- Working closely with colleagues across departments to deliver outstanding service
- Ensuring health, safety and data protection procedures are followed at all times
What we’re looking for
- Previous experience in a hotel or customer-facing role
- Excellent communication and telephone skills
- A confident, approachable, and professional manner
- Strong organisational skills and attention to detail
- Ability to multitask and remain calm under pressure
- A positive, team-focused attitude
- Flexibility to work weekends, evenings, and public holidays
Why Work with Gretna Green?
- Free on-site parking
- Day off for your birthday
Ready to BE PART OF OUR TEAM?
*The rate of pay for this position is £12.75 per hour. Following the successful completion of your probationary period, your hourly rate will increase to £12.85 per hour. Including weekends & holidays
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Mon - Sun9am - 5pm
Wedding office is closed on Sundays.
Hotel Receptionist employer: Gretna Green Ltd
At Gretna Green, we pride ourselves on being a leading hospitality destination where every team member plays a vital role in creating unforgettable experiences for our guests. Our inclusive work culture fosters personal growth and development, offering flexible hours to suit your lifestyle while ensuring you feel valued and supported. With unique benefits like free on-site parking and a day off for your birthday, joining our Food & Beverage Team means becoming part of a passionate community dedicated to exceptional service in the heart of Scotland.
