At a Glance
- Tasks: Welcome guests and manage reservations while delivering exceptional customer service.
- Company: Join the vibrant team at Gretna Green Hotels, where hospitality creates unforgettable moments.
- Benefits: Earn £12.75 per hour, enjoy free parking, and get a day off for your birthday.
- Other info: Flexible hours with opportunities to grow and develop your career.
- Why this job: Be the first face guests see and make their stay memorable in a dynamic environment.
- Qualifications: Previous experience in hospitality, excellent communication skills, and a positive attitude.
The predicted salary is between 12.75 - 12.75 £ per hour.
Every guest who walks through our doors has a story.
Some arrive to celebrate the happiest day of their lives.
Others travel from across the world to experience the magic and history of Gretna Green.
As the first face they meet, you’ll play an important role in making every stay feel welcoming, seamless and memorable.
At Gretna Green Hotels, hospitality is more than service — it’s creating moments people remember forever.
We are looking for a friendly, professional, and organised Hotel Receptionist to join our team.
You’ll support the smooth running of reception while delivering exceptional customer service to every guest.
No two days are ever the same.
From welcoming newlyweds and assisting international visitors to managing reservations and handling enquiries, you’ll be at the heart of the guest experience.
- Salary
- Hours
- Location
- £12.75 per hour* 40 hours per week* Smiths Hotel & Gretna Hall
- WHAT YOU’LL BE DOING
- Welcoming guests with a warm and professional approach
- Managing reservations, cancellations, and guest enquiries
- Handling check-ins, payments and reception administration
- Keeping reception operations running smoothly throughout your shift
- Working closely with colleagues across departments to deliver outstanding service
- Ensuring health, safety and data protection procedures are followed at all times
- What we’re looking for
- Previous experience in a hotel or customer-facing role
- Excellent communication and telephone skills
- A confident, approachable, and professional manner
- Strong organisational skills and attention to detail
- Ability to multitask and remain calm under pressure
- A positive, team-focused attitude
- Flexibility to work weekends, evenings, and public holidays
Why Work with Gretna Green?
- Free on-site parking
- Day off for your birthday
Ready to BE PART OF OUR TEAM?
*The rate of pay for this position is £12.75 per hour.
Following the successful completion of your probationary period, your hourly rate will increase to £12.85 per hour.
- Including weekends & holidays
- Sign up to our newsletter for our latest news, events and special offers
Mon - Sun9am - 5pm
Wedding office is closed on Sundays.
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Hotel Receptionist employer: Gretna Green Ltd
At Gretna Green, we pride ourselves on being a leading hospitality destination where every team member plays a vital role in creating unforgettable experiences for our guests. Our inclusive work culture fosters collaboration and personal growth, offering flexible hours and unique opportunities to engage with diverse celebrations and events. With benefits like free on-site parking and a day off for your birthday, joining our Food & Beverage Team means becoming part of a passionate community dedicated to exceptional service in the heart of Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gretna Green Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gretna Green Ltd
Don't be shy about reaching out to Gretna Green Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gretna Green Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gretna Green Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
