At a Glance
- Tasks: Support and manage Microsoft 365, network infrastructure, and cloud services for a global tech company.
- Company: Gresham, a leader in financial services technology with a focus on data automation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse workplace committed to inclusion and career development.
- Why this job: Join a dynamic team and make a real impact on data operations in finance.
- Qualifications: Experience with Microsoft 365, AWS, and strong troubleshooting skills required.
The predicted salary is between 43200 - 72000 £ per year.
Gresham is a global financial services technology company specialising in enterprise data automation. We help financial institutions ensure that their operational, regulatory and management data is complete, accurate, timely and fully auditable — particularly within complex environments where data is distributed across multiple systems. Our solutions automate data controls, reconciliations, workflows and exception management, enabling clients to reduce operational risk, strengthen data governance and enhance confidence in reporting across highly regulated environments. Serving both buy-side and sell-side organisations worldwide, Gresham partners with clients to deliver trusted, transparent and resilient data operations.
We are seeking an experienced Senior Support Engineer, in either Manchester or Southampton, to take ownership of our Microsoft 365 estate, network infrastructure, and cloud services. This is a business-as-usual (BAU) role with exposure to transformation projects, providing an excellent opportunity for an engineer who wants to work across both steady-state operations and strategic initiatives. You’ll be the technical expert for Microsoft 365, remote access solutions and cloud infrastructure (AWS), supporting our users and ensuring the reliability and security of our IT services.
Key Responsibilities- Provide senior-level support for Exchange Online, Teams, SharePoint, OneDrive, and Outlook
- Manage Microsoft Entra ID (Azure AD) including user provisioning, conditional access, and MFA
- Administer Microsoft Intune for device management and application deployment
- Monitor service health, respond to incidents, and escalate to Microsoft support as needed
- Support and maintain Zscaler (ZIA/ZPA) or similar SASE/secure access platforms
- Configure SSE policies, URL filtering, cloud firewall rules, and application access controls
- Manage VPN infrastructure and remote connectivity solutions
- Strong IP networking: routing, subnets, VLANs, DNS, DHCP, and troubleshooting
- Work with ISPs and WAN providers on circuit provisioning and fault resolution
- Support SD-WAN configurations and monitor network performance
- Support AWS cloud infrastructure (EC2, S3, VPC, IAM, CloudWatch) – or Azure equivalent
- Maintain hybrid cloud connectivity between on-premises and cloud environments
- Monitor cloud resource utilization, cost optimization, and performance
- Support cloud security configurations including security groups and IAM policies
- Participate in backup, disaster recovery, and business continuity activities
- Manage identity lifecycle (onboarding, offboarding, role changes)
- Configure authentication policies, SSO integrations, and access controls
- Troubleshoot authentication issues across applications and platforms
- Support MFA deployments and RBAC configurations
- Contribute to infrastructure projects (network upgrades, cloud migrations, security enhancements)
- Implement automation using PowerShell and scripting
- Document technical configurations and create knowledge base articles
- Support transformation activities related to business growth and organizational changes
- Provide technical leadership and mentorship to junior engineers and service desk team
- Act as an escalation point and technical authority for complex infrastructure issues
- Extensive years supporting Microsoft 365 / Office 365 in an enterprise environment
- Strong knowledge of Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and Intune
- Hands‑on experience with Zscaler (ZIA, ZPA) or equivalent SASE/remote access platforms
- AWS cloud experience (EC2, S3, VPC, IAM) – or Azure equivalent
- Good PowerShell scripting for automation and administration
- Understanding of IAM concepts (SSO, SAML, OAuth, MFA)
- Excellent troubleshooting and problem‑solving skills
- Strong communication skills and ability to explain technical concepts clearly
- Leadership qualities with ability to mentor and guide junior team members
- Collaborative mindset and team player
At Gresham, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds and are dedicated to providing a workplace where everyone feels valued, respected and supported. We make employment decisions based on merit, skills and potential, and do not discriminate based on any protected characteristic. We are also committed to making reasonable adjustments throughout the recruitment process and employment lifecycle.
Senior Support Engineer in Manchester employer: Gresham
Gresham is an exceptional employer, offering a dynamic work environment in either Manchester or Southampton where innovation meets collaboration. As a Senior Support Engineer, you'll benefit from a culture that prioritises employee growth through mentorship and exposure to transformative projects, while enjoying a comprehensive benefits package that supports work-life balance and professional development. Join us to be part of a diverse team dedicated to delivering cutting-edge financial technology solutions in a supportive and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer in Manchester
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of Microsoft 365 and AWS. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you tackled complex issues, especially related to cloud services or network infrastructure. This will highlight your expertise and fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining Gresham and being part of our team.
We think you need these skills to ace Senior Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Support Engineer role. Highlight your experience with Microsoft 365, AWS, and any relevant cloud services. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t just list your technical skills; share examples of how you've tackled complex issues in the past. We love seeing how you approach challenges and find solutions!
Be Clear and Concise:When writing your cover letter or application, keep it clear and to the point. We appreciate straightforward communication, so make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gresham
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Exchange Online, Teams, and SharePoint. Be ready to discuss your hands-on experience with these tools and how you've used them to solve real-world problems.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've tackled in the past, particularly around network infrastructure and cloud services. Gresham will want to see how you approach troubleshooting and your thought process in resolving technical challenges.
✨Demonstrate Leadership Qualities
Since this role involves mentoring junior engineers, think of instances where you've taken the lead or guided others. Highlight your collaborative mindset and how you can contribute to a positive team environment.
✨Ask Insightful Questions
Prepare thoughtful questions about Gresham's current projects or their approach to data governance. This shows your genuine interest in the company and helps you understand how you can fit into their vision.
