At a Glance
- Tasks: Support and manage Microsoft 365, network infrastructure, and cloud services for a global tech company.
- Company: Gresham Technologies, a leader in financial services technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Flexible locations in the UK with a focus on diversity and inclusion.
- Why this job: Join a dynamic team and make a real impact on data operations worldwide.
- Qualifications: 5+ years in Microsoft 365 support and strong troubleshooting skills required.
The predicted salary is between 60000 - 80000 £ per year.
Gresham is a global financial services technology company specialising in enterprise data automation.
We help financial institutions ensure that their operational, regulatory and management data is complete, accurate, timely and fully auditable — particularly within complex environments where data is distributed across multiple systems.
Our solutions automate data controls, reconciliations, workflows and exception management, enabling clients to reduce operational risk, strengthen data governance and enhance confidence in reporting across highly regulated environments.
Serving both buy-side and sell-side organisations worldwide, Gresham partners with clients to deliver trusted, transparent and resilient data operations.
Job Purpose
Gresham Technologies is seeking an experienced Senior Support Engineer to take ownership of our Microsoft 365 estate, network infrastructure, and cloud services.
This is a business-as-usual (BAU) role with exposure to transformation projects, providing an excellent opportunity for an engineer who wants to work across both steady-state operations and strategic initiatives.
You’ll be the technical expert for Microsoft 365, remote access solutions and cloud infrastructure (AWS), supporting our users and ensuring the reliability and security of our IT services.
We are open to locations in the UK - London, Manchester, Southampton or Bristol.
Key Responsibilities
- Provide senior-level support for Exchange Online, Teams, Share Point, One Drive, and Outlook
- Manage Microsoft Entra ID (Azure AD) including user provisioning, conditional access, and MFA
- Administer Microsoft Intune for device management and application deployment
- Monitor service health, respond to incidents, and upscale to Microsoft support as needed
- Configure security features and manage external collaboration scenarios
- Network Infrastructure & Remote Access
- Manage VPN infrastructure and remote connectivity solutions
- Strong IP networking: routing, subnets, VLANs, DNS, DHCP, and troubleshooting
- Work with ISPs and WAN providers on circuit provisioning and fault resolution
- Support SD‑WAN configurations and monitor network performance
- Support AWS cloud infrastructure (EC2, S3, VPC, IAM, Cloud Watch) – or Azure equivalent
- Maintain hybrid cloud connectivity between on‑premises and cloud environments
- Monitor cloud resource utilisation, cost optimisation, and performance
- Support cloud security configurations including security groups and IAM policies
- Participate in backup, disaster recovery, and business continuity activities
- Identity & Access Management
- Manage identity lifecycle (onboarding, offboarding, role changes)
- Configure authentication policies, SSO integrations, and access controls
- Troubleshoot authentication issues across applications and platforms
- Support MFA deployments and RBAC configurations
- Contribute to infrastructure projects (network upgrades, cloud migrations, security enhancements)
- Implement automation using Power Shell and scripting
- Document technical configurations and create knowledge base articles
- Support transformation activities related to business growth and organisational changes
- Provide technical leadership and mentorship to junior engineers and service desk team
- Act as an escalation point and technical authority for complex infrastructure issues
- 5+ years supporting Microsoft 365 / Office 365 in an enterprise environment
- Strong knowledge of Exchange Online, Teams, Share Point, One Drive, Entra ID, and Intune
- AWS cloud experience (EC2, S3, VPC, IAM) – or Azure equivalent
- Good Power Shell scripting for automation and administration
- Understanding of IAM concepts (SSO, SAML, OAuth, MFA)
- Excellent troubleshooting and problem‑solving skills
- Strong communication skills and ability to explain technical concepts clearly
- Leadership qualities with ability to mentor and guide junior team members
- Collaborative mindset and team player
- Familiarity with Python scripting alongside Power Shell
- Experience with SASE/SSE technology – Zscaler, Palo Alto
- ITSM platform experience and monitoring tools
- Certifications in Microsoft 365, AWS, or networking (e. g., MS‑102, AWS SAA, CCNA)
At Gresham, we are committed to building a diverse and inclusive workforce that reflects the communities we serve.
We actively encourage applications from individuals of all backgrounds and are dedicated to providing a workplace where everyone feels valued, respected and supported.
We make employment decisions based on merit, skills and potential, and do not discriminate based on any protected characteristic.
We are also committed to making reasonable adjustments throughout the recruitment process and employment lifecycle.
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer in England
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Gresham. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Support Engineer in England
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Gresham.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Gresham's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Gresham
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Gresham.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Gresham will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Gresham employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
