At a Glance
- Tasks: Support global clients with investment operations, focusing on reconciliation and data aggregation.
- Company: Join a diverse and inclusive team at Gresham, a leader in financial services.
- Benefits: Gain valuable experience, mentorship, and opportunities for career growth in a supportive environment.
- Other info: Dynamic role with opportunities to lead projects and collaborate with innovative technology solutions.
- Why this job: Make a real impact by improving client experiences and optimising processes.
- Qualifications: Strong analytical skills and a willingness to learn about financial services.
The predicted salary is between 40500 - 49500 £ per year.
- Description
- Job Purpose
As a Managed Services Analyst in our Managed Services team, you support our global clients with their investment operations processes, specifically reconciliation and data aggregation.
The team focus on improving the operations of firms working internally and externally to drive success of their operations.
- Job Responsibilities
- Performing extensive troubleshooting and root cause analysis in complex solutions and effectively communicating steps to resolution to internal parties and all levels of customer management where needed.
- Leading projects to improve processes and enhance the client experience
- Researching and resolving data integrity / client inquiries issues. Resolution and communicating delays and/or issues both internally and to the client
- Assist in training and mentoring Managed Service team members.
- Working within clients’ service level agreements (SLAs)
- Run client meetings that discuss open and road map items.
- Working with the Development team by leveraging existing and innovative technology solutions to optimize the internal and customer facing managed service provision processes
- Assist with future Managed Service clients by ensuring proper processes are in place before project is passed to Managed Services.
- Developing and delivering appropriate documentation, knowledge transfer plans and/or mitigation plans as appropriate.
- Job Requirements
- Strong financial services industry experience with good experience in back-office operations.
- Able to manage complex troubleshooting and issue resolution within a strategic customer environment.
- Able to serve as a subject matter expert for reconciliation and data processes.
- Strong analytical, organizational, communication and documentation skills.
- Experience with or ability to learn data processes including Pulse Data.
- Able to work proactively as part of a team, with excellent problem solving and collaboration.
- Able to discuss, challenge and feedback to technical and non-technical specialist at all levels within the business and wit our customers.
- Willing to learn and able to quickly master new skills.
- Able to demonstrate strong verbal and written communication skills.
- Able to adapt to a diverse customer base and provide exceptional customer service.
- Equal Opportunities Statement
At Gresham, we are committed to building a diverse and inclusive workforce that reflects the communities we serve.
We actively encourage applications from individuals of all backgrounds and are dedicated to providing a workplace where everyone feels valued, respected and supported.
We make employment decisions based on merit, skills and potential, and do not discriminate based on any protected characteristic.
We are also committed to making reasonable adjustments throughout the recruitment process and employment lifecycle.
Managed Services Analyst (Entry Level) in Bristol employer: Gresham
Gresham is an exceptional employer that prioritises the growth and development of its employees, particularly through hands-on roles like the Marketing Intern position. Located in a vibrant environment, the company fosters a collaborative work culture where creativity thrives, offering comprehensive training in essential marketing tools such as HubSpot and Canva. With a strong commitment to diversity and inclusion, Gresham ensures that every team member feels valued and has the opportunity to contribute meaningfully to impactful brand campaigns.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Analyst (Entry Level) in Bristol
✨Tip Number 1: Get to Know Financial Meetups
The finance world loves a good chat! Check out local financial meetups or webinars. It’s a great way for us to meet professionals from companies like Gresham and learn about industry insights that could help us in our entry-level role.
✨Tip Number 2: Leverage Your University’s Connections
Don’t forget about your uni’s career services! They often have partnerships with companies in finance, including potential entry-level roles at places like Gresham. Pop in for a chat or check their job boards regularly.
✨Tip Number 3: Join Financial Groups on Social Media
Get active in financial groups on platforms like LinkedIn or even Facebook. We can learn a lot from conversations happening there, and sometimes companies share entry-level opportunities directly with these communities.
✨Tip Number 4: Apply Directly on Our Website
When you spot a role like Managed Services Analyst (Entry Level) at Gresham, be sure to apply directly through our website. It shows your interest and initiative, and we keep an eye on applications that come through directly!
We think you need these skills to ace Managed Services Analyst (Entry Level) in Bristol
Some tips for your application 🫡
Highlight Your Academic Achievements:In the financial controlling field, showcasing your grades in relevant subjects like finance, accounting, and economics is crucial. Make sure your CV reflects any higher education qualifications or certifications you have, as they can make you stand out, even for an entry-level role like this one at Gresham.
Showcase Relevant Projects or Internships:If you've worked on any finance-related projects or have interned before, include them in your application. Even if they're academic projects, detailing your role, the tools you used, and any outcomes can demonstrate your potential to excel in a financial controlling position.
Demonstrate Your Analytical Skills:Since financial controlling is all about data analysis and financial reporting, our CV should include experiences that highlight your analytical skills. Mention specific tools you're familiar with or data analysis practices you’ve studied, and let that shine through in your cover letter to show why you’d be a great fit at Gresham.
Express Your Enthusiasm to Learn:As this is an entry-level position, we know you might not have years of experience, and that’s okay! Use your cover letter to express your eagerness to learn and grow in the financial controlling space. Talk about what aspects of the role excite you and how you can see yourself developing within Gresham.
How to prepare for a job interview at Gresham
✨Show Your Analytical Skills
In the world of financial controlling, demonstrating your analytical abilities is key. Be ready to showcase your problem-solving skills and discuss any relevant projects from your studies or internships that involved data analysis or financial modelling—how you approached the task and the insights you derived.
✨Brush Up on Financial Policies
Familiarising yourself with financial regulations and policies could be a game-changer. Expect some technical questions about budgeting processes, variance analysis, or key performance indicators (KPIs), so make sure you've got a grasp on these concepts and can discuss their importance in a business context.
✨Talk About Your Learning Approach
As it's an entry-level role, employers will be keen to see your eagerness to learn. Be prepared to share how you approach learning new skills or tools, particularly Excel or any specific financial software you've encountered during your studies. Your enthusiasm can set you apart!
✨Connect with Your Passion for Finance
Use this opportunity to express your passion for finance. Whether it's a particular project you were involved in during university or a financial concept that fascinates you, sharing your genuine interest can help you connect with the interviewer at Gresham and make a memorable impression.
