Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with queries via email, phone, and social media while maintaining brand standards.
- Company: Grenson, a luxury footwear brand known for quality craftsmanship and contemporary design.
- Benefits: Flexible working arrangements, staff discounts, and training opportunities.
- Why this job: Join a heritage brand and make a real impact on customer experiences.
- Qualifications: Previous customer service experience and excellent communication skills.
- Other info: Temporary position with potential for growth in a collaborative team.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Grenson is a renowned luxury footwear brand, making high quality men’s and women’s shoes that combine traditional craftsmanship with contemporary design. As manufacturers, retailers, and wholesalers, we are proud to distribute our collections worldwide through our own e-commerce platform, and selected retail partners. Alongside this, we also have four of our own stores in central London.
We are looking for a Customer Service Advisor who will be one of the first points of contact for our e-commerce customers, providing a seamless and personalised experience. This is a hands-on role and requires professionalism and attention to detail to maintain our premium brand standards while resolving queries efficiently. We are a fairly small team, so a willingness to help out in other areas of the business when required is essential. Please note, this is a temporary position to cover maternity leave.
Key Responsibilities
- Helping to manage and co-ordinate the day to day customer services workload.
- Handle customer enquiries via email, phone, live chat, and social media with professionalism and brand-appropriate tone.
- Provide detailed product knowledge to assist customers with purchases, sizing, care, and aftercare.
- Manage customer order enquiries, exchanges, and returns in line with company policies and brand standards.
- Liaise with other members of the customer service team, our e-commerce manager, warehouse and retail stores to ensure timely fulfilment of any customer enquiries.
- Resolve any complaints and service issues in a calm, solution-focused manner.
- Updating and reporting to the directors and senior management of all customer service matters on a regular basis.
- Helping with customer returns processing as necessary.
- Ad hoc duties as required.
- Ensuring that all customer interactions reflect the prestige and brand ethos of Grenson.
Skills & Experience
- Previous experience in a similar customer services role.
- Excellent written and verbal communication skills with a confident, professional telephone manner.
- Strong organisational skills with the ability to multitask and prioritise.
- High attention to detail and accuracy in handling customer data and orders.
- Ability to remain calm under pressure and handle challenging situations diplomatically.
- Proficient in Microsoft Office and comfortable and confident learning and using ERP systems and various web based platforms used in this role.
Personal Attributes
- Ability to manage, prioritise and delegate tasks.
- A genuine customer-first mindset.
- Professional, polished, and brand-appropriate presentation.
- Positive and proactive approach with a willingness to go the extra mile.
- Team player who thrives in a collaborative environment.
- Flexible and adaptable to the needs of a fast-growing premium brand.
What We Offer
- Flexible working arrangements
- Staff discount on products and a seasonal shoe allowance
- Training and development opportunities.
- The chance to be part of a heritage brand with a global reputation for excellence.
Seniority level
- Not Applicable
Employment type
- Temporary
Job function
- Customer Service and Administrative
#J-18808-Ljbffr
Customer Services Advisor employer: GRENSON SHOES
Contact Detail:
GRENSON SHOES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know Grenson and its products inside out! Familiarise yourself with their luxury footwear range, as this will help you answer customer queries confidently and show your genuine interest in the brand.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or through live chat, being clear and professional is key. Try role-playing with a friend to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will demonstrate your ability to handle complaints calmly and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for our team.
Tailor Your Experience: Make sure to highlight your previous customer service experience that aligns with the role. Use specific examples that demonstrate your ability to handle enquiries and resolve issues professionally, just like we do at Grenson.
Attention to Detail is Key: As a luxury brand, we value precision. Double-check your application for any typos or errors. A polished application reflects your attention to detail, which is crucial for maintaining our premium brand standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at GRENSON SHOES
✨Know the Brand Inside Out
Before your interview, make sure you research Grenson thoroughly. Understand their history, values, and what sets them apart in the luxury footwear market. This knowledge will help you answer questions confidently and show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle queries with professionalism and a customer-first mindset.
✨Practice Your Communication Style
Since you'll be the first point of contact for customers, practice speaking clearly and professionally. You might want to role-play common customer scenarios with a friend to refine your tone and approach. Remember, it’s all about creating a seamless and personalised experience!
✨Be Ready to Adapt
Grenson is looking for someone who can help out in various areas of the business. Be prepared to discuss how you can be flexible and adaptable in your role. Share examples of how you've successfully managed multiple tasks or adapted to changing priorities in the past.