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- Tasks: Provide top-notch customer service and assist with queries across various platforms.
- Company: Join Grenson, a luxury footwear brand known for quality and craftsmanship.
- Benefits: Enjoy competitive pay, flexible hours, staff discounts, and training opportunities.
- Why this job: Be part of a prestigious brand and make a real difference in customer experiences.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for helping others.
- Other info: Work in a small, dynamic team with opportunities for growth in a premium environment.
The predicted salary is between 30000 - 42000 £ per year.
Grenson is a renowned luxury footwear brand, making high quality men’s and women’s shoes that combine traditional craftsmanship with contemporary design. As manufacturers, retailers, and wholesalers, we are proud to distribute our collections worldwide through our own e-commerce platform, and selected retail partners. Alongside this, we also have four of our own stores in central London.
We are looking for a Customer Service Advisor who will be one of the first point of contacts for our customers, providing a seamless and personalised experience. This is a hands on role and requires professionalism and attention to detail so as to maintain our premium brand standards while resolving queries efficiently.
We a fairly small team, so a willingness to help out in other areas of the business when required is essential.
Please note, this is a temporary position to cover maternity leave.
Key Responsibilities
- Helping to manage and co-ordinate the day to day customer services workload.
- Handle customer enquiries via email, phone, live chat, and social media with professionalism and brand-appropriate tone.
- Provide detailed product knowledge to assist customers with purchases, sizing, care, and aftercare.
- Manage customer order enquiries, exchanges, and returns in line with company policies and brand standards.
- Liaise with other members of the customer service team, our e-commerce manager, warehouse and retail stores to ensure timely fulfilment of any customer enquiries
- Resolve any complaints and service issues in a calm, solution-focused manner.
- Updating and reporting to the directors and senior management of all customer service matters on a regular basis.
- Helping with customer returns processing as necessary.
- Ad hoc duties as required.
- Ensuring that all customer interactions reflect the prestige and brand ethos of Grenson
Skills & Experience
- Previous experience in a similar customer services role,
- Excellent written and verbal communication skills with a confident, professional telephone manner.
- Strong organisational skills with the ability to multitask and prioritise.
- High attention to detail and accuracy in handling customer data and orders.
- Ability to remain calm under pressure and handle challenging situations diplomatically.
- Proficient in Microsoft Office and comfortable and confident learning and using ERP systems and various web based platforms used in this role.
- A passion for delivering a first class customer service.
Personal Attributes
- Ability to manage, prioritise and delegate tasks.
- A genuine customer-first mindset.
- Professional, polished, and brand-appropriate presentation.
- Positive and proactive approach with a willingness to go the extra mile.
- Team player who thrives in a collaborative environment.
- Flexible and adaptable to the needs of a fast-growing premium brand.
What We Offer
- Competitive salary
- Flexible working arrangements
- Staff discount on products and a seasonal shoe allowance
- Training and development opportunities.
- The chance to be part of a heritage brand with a global reputation for excellence.
Customer Services Advisor employer: GRENSON SHOES
Contact Detail:
GRENSON SHOES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know Grenson and its products inside out! Familiarise yourself with their luxury footwear range, as this will help you engage with customers confidently and show that you're genuinely interested in the brand.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or through live chat, being able to convey information clearly and professionally is key. Try role-playing with a friend to get comfortable with handling customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to stay calm under pressure and find solutions quickly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of the Grenson team!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for the role.
Tailor Your Experience: Make sure to highlight your previous customer service experience that aligns with our brand ethos. Use specific examples that demonstrate your ability to handle enquiries and resolve issues professionally, as this is key for us at Grenson.
Attention to Detail is Key: As a luxury brand, we value precision. Double-check your application for any typos or errors before submitting. This shows us that you take pride in your work and understand the importance of maintaining high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at GRENSON SHOES
✨Know the Brand Inside Out
Before your interview, make sure you research Grenson thoroughly. Understand their history, values, and product range. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you've provided exceptional customer service. Highlight situations where you resolved complaints or went the extra mile for a customer, as this aligns perfectly with what Grenson is looking for.
✨Practice Professional Communication
Since you'll be handling customer enquiries through various channels, practice your verbal and written communication skills. Consider role-playing common customer scenarios to demonstrate your professionalism and brand-appropriate tone during the interview.
✨Emphasise Teamwork and Flexibility
Grenson values a collaborative environment, so be ready to discuss how you've worked effectively in teams before. Also, mention your willingness to adapt and help out in different areas, as this is crucial for a small team dynamic.