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- Tasks: Provide top-notch customer service and assist with queries across various platforms.
- Company: Grenson, a luxury footwear brand known for quality craftsmanship and contemporary design.
- Benefits: Competitive salary, flexible working, staff discounts, and training opportunities.
- Other info: Be part of a small, dynamic team with opportunities for growth.
- Why this job: Join a prestigious brand and make a real difference in customer experiences.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
Grenson is a renowned luxury footwear brand, making high quality men’s and women’s shoes that combine traditional craftsmanship with contemporary design. As manufacturers, retailers, and wholesalers, we are proud to distribute our collections worldwide through our own e-commerce platform, and selected retail partners. Alongside this, we also have four of our own stores in central London.
We are looking for a Customer Service Advisor who will be one of the first point of contacts for our customers, providing a seamless and personalised experience. This is a hands on role and requires professionalism and attention to detail so as to maintain our premium brand standards while resolving queries efficiently.
We a fairly small team, so a willingness to help out in other areas of the business when required is essential.
Please note, this is a temporary position to cover maternity leave.
Key Responsibilities
- Helping to manage and co-ordinate the day to day customer services workload.
- Handle customer enquiries via email, phone, live chat, and social media with professionalism and brand-appropriate tone.
- Provide detailed product knowledge to assist customers with purchases, sizing, care, and aftercare.
- Manage customer order enquiries, exchanges, and returns in line with company policies and brand standards.
- Liaise with other members of the customer service team, our e-commerce manager, warehouse and retail stores to ensure timely fulfilment of any customer enquiries
- Resolve any complaints and service issues in a calm, solution-focused manner.
- Updating and reporting to the directors and senior management of all customer service matters on a regular basis.
- Helping with customer returns processing as necessary.
- Ad hoc duties as required.
- Ensuring that all customer interactions reflect the prestige and brand ethos of Grenson
Skills & Experience
- Previous experience in a similar customer services role,
- Excellent written and verbal communication skills with a confident, professional telephone manner.
- Strong organisational skills with the ability to multitask and prioritise.
- High attention to detail and accuracy in handling customer data and orders.
- Ability to remain calm under pressure and handle challenging situations diplomatically.
- Proficient in Microsoft Office and comfortable and confident learning and using ERP systems and various web based platforms used in this role.
- A passion for delivering a first class customer service.
Personal Attributes
- Ability to manage, prioritise and delegate tasks.
- A genuine customer-first mindset.
- Professional, polished, and brand-appropriate presentation.
- Positive and proactive approach with a willingness to go the extra mile.
- Team player who thrives in a collaborative environment.
- Flexible and adaptable to the needs of a fast-growing premium brand.
What We Offer
- Competitive salary
- Flexible working arrangements
- Staff discount on products and a seasonal shoe allowance
- Training and development opportunities.
- The chance to be part of a heritage brand with a global reputation for excellence.
Customer Services Advisor employer: GRENSON SHOES
Contact Detail:
GRENSON SHOES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know Grenson and its products inside out! Familiarise yourself with their luxury footwear range, as this will help you answer customer queries confidently and show your passion for the brand.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or through live chat, being able to convey information clearly and professionally is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will demonstrate your ability to handle customer complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your relevant experience and skills that align with Grenson's premium brand standards and customer-first mindset.
Showcase Your Communication Skills: Since you'll be handling customer enquiries across various platforms, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear, professional language in your application to reflect how you would interact with customers.
Emphasise Attention to Detail: Grenson values high attention to detail, so make sure to showcase examples from your past experiences where you've successfully managed data or resolved issues accurately. This will show us that you can maintain our brand's standards.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows your enthusiasm for joining our team at Grenson. Plus, it’s the best way for us to receive your application!
How to prepare for a job interview at GRENSON SHOES
✨Know the Brand Inside Out
Before your interview, make sure you research Grenson thoroughly. Understand their history, values, and what sets them apart in the luxury footwear market. This knowledge will help you answer questions confidently and show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Think about times when you resolved a difficult situation or went above and beyond for a customer. Be ready to discuss how you can bring that same level of service to Grenson.
✨Practice Professional Communication
Since you'll be handling customer enquiries through various channels, practice your verbal and written communication skills. Consider role-playing common customer scenarios with a friend to ensure you can maintain a professional tone while being personable.
✨Demonstrate Team Spirit
Grenson values collaboration, so be prepared to discuss how you work well in a team. Share examples of how you've supported colleagues in the past or contributed to a positive team environment. Highlight your flexibility and willingness to pitch in wherever needed.