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- Tasks: Provide top-notch customer service and assist with queries across various platforms.
- Company: Grenson, a luxury footwear brand known for quality craftsmanship.
- Benefits: Competitive salary, flexible working, staff discounts, and training opportunities.
- Why this job: Join a prestigious brand and make a real difference in customer experiences.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for helping others.
- Other info: Be part of a small, dynamic team with growth potential in a premium environment.
The predicted salary is between 30000 - 42000 £ per year.
Grenson is a renowned luxury footwear brand, making high quality men’s and women’s shoes that combine traditional craftsmanship with contemporary design. As manufacturers, retailers, and wholesalers, we are proud to distribute our collections worldwide through our own e-commerce platform, and selected retail partners. Alongside this, we also have four of our own stores in central London.
We are looking for a Customer Service Advisor who will be one of the first point of contacts for our customers, providing a seamless and personalised experience. This is a hands on role and requires professionalism and attention to detail so as to maintain our premium brand standards while resolving queries efficiently.
We a fairly small team, so a willingness to help out in other areas of the business when required is essential.
Please note, this is a temporary position to cover maternity leave.
Key Responsibilities
- Helping to manage and co-ordinate the day to day customer services workload.
- Handle customer enquiries via email, phone, live chat, and social media with professionalism and brand-appropriate tone.
- Provide detailed product knowledge to assist customers with purchases, sizing, care, and aftercare.
- Manage customer order enquiries, exchanges, and returns in line with company policies and brand standards.
- Liaise with other members of the customer service team, our e-commerce manager, warehouse and retail stores to ensure timely fulfilment of any customer enquiries
- Resolve any complaints and service issues in a calm, solution-focused manner.
- Updating and reporting to the directors and senior management of all customer service matters on a regular basis.
- Helping with customer returns processing as necessary.
- Ad hoc duties as required.
- Ensuring that all customer interactions reflect the prestige and brand ethos of Grenson
Skills & Experience
- Previous experience in a similar customer services role,
- Excellent written and verbal communication skills with a confident, professional telephone manner.
- Strong organisational skills with the ability to multitask and prioritise.
- High attention to detail and accuracy in handling customer data and orders.
- Ability to remain calm under pressure and handle challenging situations diplomatically.
- Proficient in Microsoft Office and comfortable and confident learning and using ERP systems and various web based platforms used in this role.
- A passion for delivering a first class customer service.
Personal Attributes
- Ability to manage, prioritise and delegate tasks.
- A genuine customer-first mindset.
- Professional, polished, and brand-appropriate presentation.
- Positive and proactive approach with a willingness to go the extra mile.
- Team player who thrives in a collaborative environment.
- Flexible and adaptable to the needs of a fast-growing premium brand.
What We Offer
- Competitive salary
- Flexible working arrangements
- Staff discount on products and a seasonal shoe allowance
- Training and development opportunities.
- The chance to be part of a heritage brand with a global reputation for excellence.
Customer Services Advisor employer: GRENSON SHOES
Contact Detail:
GRENSON SHOES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know Grenson inside out! Familiarise yourself with their products, brand ethos, and customer service standards. This way, when you get that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries across various platforms, it’s crucial to sound professional and friendly. Try role-playing with a friend or family member to nail that perfect tone.
✨Tip Number 3
Show your flexibility! Grenson is looking for someone who can adapt to different tasks. Be ready to share examples of how you've successfully juggled multiple responsibilities in previous roles during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for our team.
Tailor Your Experience: Make sure to highlight your previous customer service experience that aligns with the role. We’re looking for someone who understands the importance of professionalism and attention to detail, so be specific about how you've demonstrated these skills in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you the perfect fit for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team at Grenson!
How to prepare for a job interview at GRENSON SHOES
✨Know the Brand Inside Out
Before your interview, make sure you research Grenson thoroughly. Understand their history, values, and what sets them apart in the luxury footwear market. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their brand ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that demonstrate your ability to handle customer enquiries and resolve issues effectively. Highlight situations where you maintained professionalism under pressure, as this is crucial for a Customer Services Advisor role.
✨Practice Your Communication Style
Since you'll be representing a premium brand, practice speaking clearly and confidently. Use a tone that reflects the brand's image—professional yet approachable. You might even want to rehearse common customer service scenarios to feel more prepared.
✨Emphasise Teamwork and Flexibility
Given that Grenson has a small team, it's important to convey your willingness to collaborate and assist in various areas of the business. Share examples of how you've worked well in a team and adapted to changing circumstances in previous roles.