At a Glance
- Tasks: Build strong customer relationships and ensure top-notch service in a dynamic environment.
- Company: Join Greiner Packaging, a global leader in sustainable packaging solutions.
- Benefits: Enjoy competitive salary, health cash plan, bonuses, and enhanced leave options.
- Other info: Be part of a diverse team with exciting social events and charity initiatives.
- Why this job: Make a real impact on customer experience while growing your career in a supportive workplace.
- Qualifications: Strong communication skills and attention to detail; previous customer service experience is a plus.
The predicted salary is between 30451 - 30451 £ per year.
About Greiner Packaging
Greiner Packaging is one of the four operating divisions of the Greiner Group, a global, family-owned company headquartered in Kremsmnster, Austria. Founded in 1868, Greiner is one of the world's leading manufacturers of plastic, foam and medical technology solutions, employing over 10,000 people across more than 100 locations in 28 countries. The Group is committed to innovation, sustainability and creating long-term value for its customers, employees and communities. Greiner Packaging is one of Europe's leading manufacturers of rigid plastic packaging and customised packaging solutions.
Job Overview
As a Customer Services & Internal Sales Executive, you will be at the heart of our customer experience, building strong relationships and ensuring every customer receives a responsive, professional and high-quality service. You will take ownership of customer orders and enquiries from start to finish, working closely with colleagues across the business to ensure orders are processed smoothly, delivered on time and customer expectations are exceeded. Alongside this, you will play an important role in supporting our internal sales activity identifying opportunities, developing customer relationships and contributing to business growth. This is a varied, customer-facing role where your commercial awareness, attention to detail and ability to build strong relationships will make a real difference.
Your Profile
- Excellent communication and relationship-building skills.
- Strong customer focus and commercial awareness.
- Excellent problem-solving and query-handling abilities.
- High level of accuracy and attention to detail.
- Strong time management and prioritisation skills.
- Patience and the ability to remain calm when working under pressure.
- Good IT skills and the ability to work effectively within a fast-paced environment.
Desirable
- Minimum of 5 GCSEs (or equivalent) including English Language and Maths.
- Experience in an administrative, customer service, sales or client-facing role.
- Previous experience within a food or food packaging environment.
- Experience of using SAP.
- Export sales or customer service experience.
- Internal sales experience.
Our Offer
- Factory location in Northern Ireland, therefore you must have a permanent right to work in the UK.
- 35 hours per week, Monday to Friday.
- Annual salary: £30,451 per annum.
- Monthly Bonus if KPIs are met.
- Fully funded Health Cash Plan to support dental, physio costs etc.
- Enhanced Company Sick Pay.
- 5% Employer Pension Contributions.
- Death in Service Benefit (Salary x 2).
- Enhanced Maternity, Paternity & Adoption Leave.
- 1 additional holiday per annum after 5 years service.
- Corporate Women in Business membership for all colleagues.
- Diversity Mark Bronze Accredited workplace.
- Plus many more including Charity Committee and Social Events across the year.
Customer Services and Internal Sales Executive in Dungannon employer: Greiner Packaging Ltd
Greiner Packaging is an exceptional employer located in Dungannon, Northern Ireland, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a commitment to innovation and sustainability, employees benefit from competitive salaries, a comprehensive health cash plan, enhanced leave policies, and opportunities for career development within a globally recognised family-owned company. The workplace culture fosters collaboration and community engagement, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services and Internal Sales Executive in Dungannon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greiner Packaging Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greiner Packaging Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services and Internal Sales Executive in Dungannon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greiner Packaging Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Greiner Packaging Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greiner Packaging Ltd!
How to prepare for a job interview at Greiner Packaging Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
