At a Glance
- Tasks: Be the customer champion for global accounts and ensure top-notch service.
- Company: Join Greif, a leader in customer service excellence with a global reach.
- Benefits: Enjoy competitive pay, medical benefits, and paid time off from day one.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by supporting global accounts and enhancing customer satisfaction.
- Qualifications: Bachelor’s degree and experience in customer service or account coordination preferred.
We are seeking a Key Accounts Support Specialist to be the customer champion assigned to a dedicated portfolio of global accounts. In this position, you serve as the first point of contact for both internal and external stakeholders. The role works in close partnership with the Global Key Account Manager to ensure excellence in account execution, customer satisfaction, and operational efficiency.
Key Responsibilities
- Build and maintain strong day-to-day relationships with customer stakeholders across regions.
- Support the Global Key Account Manager in managing and growing the assigned global accounts.
- Customer Support Activities
- Process and coordinate customer requests and inquiries across regions.
- Ensure local Greif stakeholders act consistently according to the global account agreements (T&C).
- Support dispute/quality complaint resolution and ensure timely closure.
- Liaise with plant-based customer service teams, supply chain, and operations to ensure legendary customer service.
- Pricing
- Prepare, manage and maintain global and regional price lists.
- Support pricing updates, escalations, and alignment across regions.
- Ensure accuracy and consistency of commercial data.
- Project Coordination
- Coordinate global account-specific projects (e.g., harmonization initiatives, new product rollouts, service improvements).
- Track milestones, ensure follow-up, and communicate progress across stakeholders.
- Assist to effectively manage regional and/or global RFQ.
- Collaborate with cross-functional teams globally.
- Business Performance & Reporting
- Prepare customer presentations (e.g., quarterly business reviews, performance updates).
- Proactively communicate market & customer related information to the assigned global accounts.
- Monitor and follow up on overdue in coordination with local and account receivables teams.
Requirements
- Customer Service Excellence: Demonstrates mastery of the 7 skills of Customer Service Excellence.
- Analytical Skills: Strong ability to understand, interpret, and analyze numerical data; ability to translate data into actionable insights.
- Communication Skills: Excellent oral and written communication skills in English; ability to communicate effectively with global, cross-cultural stakeholders.
- Collaboration & Teamwork: Strong ability to work in tandem with Key Account Managers and cross-functional teams.
- Project Management: Ability to manage multiple priorities, timelines, and stakeholders across regions.
- Cultural Sensitivity: High level of cultural awareness and ability to operate effectively in a global environment.
- Attention to Detail & Accuracy: Ensures high-quality outputs in pricing, reporting, and communication.
- Technical Requirements: Advanced proficiency in Microsoft Excel (data analysis, reporting, pivot tables); strong skills in PowerPoint (professional customer presentations); familiarity with ERP/CRM systems is an advantage.
Experience & Education
- Bachelor’s degree in Business, Supply Chain, or related field (or equivalent experience).
- Relevant experience in customer service, sales support, or account coordination, ideally in an industrial or B2B environment.
- Experience working with multinational or global accounts is a strong advantage.
Success Factors
- Ability to operate effectively in a fast‑paced, global, and matrix organization.
- Strong ownership mindset and customer‑first attitude.
- Ability to balance operational execution with strategic account support.
- High level of organization and prioritization skills.
Compensation Range
The pay range for this position is 64,800.00 € – 110,200.00 € annually. Typically, a competitive wage for new hires will fall between 64,800.00 and 87,500.00 € annually. Offers may vary based on market data and other factors such as job‑related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.
Benefits Statement
Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.
EEO Statement
Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.
Key Account Specialist in Crewe employer: Greif
Greif is an exceptional employer that prioritises employee growth and satisfaction, offering a comprehensive benefits package from day one, including medical and dental coverage. With a strong focus on collaboration and customer service excellence, employees thrive in a supportive work culture that values diversity and encourages professional development within a dynamic global environment.
