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For Companies At a Glance
- Tasks: Lead contract renewals and collaborate with teams to drive customer success.
- Company: Salesforce, the #1 AI CRM, driving innovation and transformation.
- Benefits: Inclusive culture, competitive salary, and opportunities for growth.
- Why this job: Join a team that values ambition and innovation in the AI era.
- Qualifications: Experience in renewals, strong analytical skills, and excellent communication.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Renewals Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. They will partner with internal stakeholders such as Sales, Customer Success, Finance and Operations to secure every renewal. The Renewals Manager is responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes.
Responsibilities
- Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing customer trust.
- Partner with Account Executives and Sales leadership to fully understand and develop a clear renewal strategy for each customer based on data driven decisions.
- Identify customer requirements, perform detailed forensic analysis, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Collaborate closely with Sales, Customer Success, Finance, Pricing, Legal, Product and the Renewals team to streamline the resolution process including notifications and approvals.
- Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.
- Accurately maintain/update a 12 month forecast of renewals in your territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies.
- Follow and adhere to best practices for all internal processes including, but not limited to Opportunity Management, Data Quality, Quotations and Forecasting.
Required Skills/Experience
- Proven success in renewals, account management, sales and/or customer success is required.
- Strong analytical background with proven problem-solving skills.
- Demonstrated success working at a detailed level with cross-functional teams and customers to build compelling cases and drive consensus.
- Excellent negotiation skills.
- Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization.
Desired Skills/Experience
- Knowledge of Salesforce.com product and platform features.
- Experience negotiating complex multi-year contracts.
- Additional language to English a plus, particularly Arabic, French, Spanish or Italian.
- Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The company believes in equality for all and aims to create a workplace that is inclusive and free from discrimination.
Senior Renewals Manager employer: Greg's List - DC
Contact Detail:
Greg's List - DC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Renewals Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Greg's List - DC on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for those tricky questions! Think about how your past experiences align with the responsibilities of a Senior Renewals Manager. Practise articulating your negotiation strategies and account management successes.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in previous roles. Highlight specific examples where your insights led to successful renewals or improved customer trust.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Greg's List - DC!
We think you need these skills to ace Senior Renewals Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Renewals Manager role. Highlight your relevant experience in renewals, account management, and negotiation skills that align with what we’re looking for.
Showcase Your Analytical Skills: Since this role requires a strong analytical background, don’t shy away from sharing specific examples of how you've used data to drive decisions in past roles. We love seeing those problem-solving skills in action!
Communicate Clearly: Effective communication is key! When writing your application, ensure you explain your experiences clearly and concisely. We want to see how you can articulate complex situations, just like you would in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Greg's List - DC
✨Know Your Numbers
As a Senior Renewals Manager, you'll need to demonstrate your analytical skills. Before the interview, brush up on key metrics related to renewals and customer success. Be ready to discuss how you've used data to drive decisions in past roles.
✨Master the Art of Negotiation
Negotiation is at the heart of this role. Prepare by reviewing successful negotiation strategies you've employed in the past. Think about specific examples where you maximised contract value while maintaining customer trust, and be ready to share these stories.
✨Collaborate Like a Pro
This position requires working closely with various teams. Familiarise yourself with how different departments like Sales, Finance, and Customer Success operate. Be prepared to discuss how you've successfully collaborated with cross-functional teams to achieve common goals.
✨Stay Ahead of the Game
Understanding the Salesforce platform is crucial. If you're not already familiar, take some time to learn about its features and benefits. Being able to speak knowledgeably about how Salesforce can enhance customer relationships will set you apart from other candidates.
