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For Companies At a Glance
- Tasks: Drive contract renewals and maximise customer success with innovative negotiation strategies.
- Company: Join Salesforce, the leading AI CRM company transforming the future of business.
- Benefits: Enjoy a supportive work environment with great benefits and career growth opportunities.
- Why this job: Be a Trailblazer in AI and make a real impact on customer relationships.
- Qualifications: 5+ years in Sales or Account Management with strong negotiation skills.
- Other info: Inclusive workplace committed to equality and diversity.
The predicted salary is between 36000 - 60000 £ per year.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword; it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
The Salesforce Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.
Responsibilities
- Develop and execute win/win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust.
- Maximise account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal.
- Own, drive and manage the renewals process in collaboration with the account team.
- Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, and Account Executives, to develop comprehensive 'win' strategies for renewals.
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Provide executive management with complete visibility to renewals and solicit executive involvement as required.
- Accurately maintain/update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies.
- Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting.
- Achieve financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons.
Required Skills/Experience
- 5+ years of demonstrated success in a Sales, Operations, Account Management.
- Strong customer management and negotiation skills.
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level.
- Strong process management, financial acumen, and ability to apply strict policies.
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies.
Desired Skills/Experience
- Knowledge of salesforce.com product and platform features, capabilities, and best practices.
- Experience with an enterprise CRM or customer service application.
- Experience with salesforce.com a significant plus.
- Ability to manage transactions through every stage of the renewal cycle.
- Experience negotiating complex multi-year services contracts.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Renewals Manager employer: Greg's List - DC
Contact Detail:
Greg's List - DC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Salesforce employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Renewals Manager. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by researching Salesforce's core values and recent innovations. Be ready to discuss how your skills align with their mission of driving customer success through AI. Show them you're not just another candidate, but a true Trailblazer!
✨Tip Number 3
Practice your negotiation skills! Since the Renewals Manager role involves win/win strategies, consider role-playing scenarios with a friend. This will help you articulate your value and handle tough questions with confidence during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Salesforce team and ready to contribute to the future of business.
We think you need these skills to ace Renewals Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewals Manager role. Highlight your relevant experience in sales, account management, and negotiation skills that align with what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've minimised attrition or maximised contract value in previous roles to demonstrate your impact.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Greg's List - DC
✨Know Your Numbers
Before the interview, brush up on your financial acumen. Be ready to discuss how you've minimised attrition and maximised contract value in previous roles. Use specific metrics to showcase your success, as numbers speak volumes in negotiations.
✨Master the Art of Negotiation
Prepare to demonstrate your negotiation strategies. Think of win/win scenarios that you've successfully executed in the past. Be ready to share examples of how you’ve navigated complex contracts and maintained customer trust while securing favourable terms.
✨Understand the Customer's Needs
Research the company and its customers thoroughly. Be prepared to discuss how you identify customer requirements and uncover roadblocks. Show that you can adapt your approach based on their unique needs and how you can drive renewals to closure.
✨Collaborate Like a Pro
Highlight your experience working with cross-functional teams. Discuss how you've collaborated with sales, customer success, and other internal resources to develop comprehensive strategies for renewals. This shows you’re a team player who values collective success.
