At a Glance
- Tasks: Drive customer satisfaction and maximise value from Salesforce products as a trusted advisor.
- Company: Leading tech company in the UK with an inclusive workplace culture.
- Benefits: Supportive work-life balance and comprehensive benefits package.
- Why this job: Make a real impact by enhancing customer experiences with innovative tech solutions.
- Qualifications: Over 7 years of experience in Technical Customer Success and strong communication skills.
- Other info: Join a dynamic team focused on customer success and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading tech company in the UK is seeking a Customer Success Manager to drive customer satisfaction and maximize value from Salesforce products.
Ideal candidates will have over 7 years of experience in Technical Customer Success and excellent communication skills.
This role entails being a trusted advisor, coordinating customer interactions, and promoting the value of Signature Success.
The company promotes an inclusive workplace and offers benefits that support work-life balance.
Strategic CSM - Marketing Cloud & Signature Success in London employer: Greg's List - DC
Contact Detail:
Greg's List - DC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM - Marketing Cloud & Signature Success in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Salesforce products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies that highlight your experience in Technical Customer Success. This will help you stand out during interviews and demonstrate your value as a trusted advisor.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your communication skills. Being articulate about how you can maximise customer satisfaction is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Strategic CSM - Marketing Cloud & Signature Success in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 7+ years in Technical Customer Success and any relevant achievements that showcase your ability to drive customer satisfaction.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Strategic CSM role. Share specific examples of how you've maximised value for customers in the past and how you can do the same with Salesforce products.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily track your application status!
How to prepare for a job interview at Greg's List - DC
✨Know Your Salesforce Inside Out
Make sure you’re well-versed in Salesforce products and their features. Brush up on how they can drive customer success and be ready to discuss specific examples of how you've used them in past roles.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare to demonstrate your ability to convey complex information clearly and effectively. Think of scenarios where you’ve successfully managed customer interactions and be ready to share those stories.
✨Emphasise Your Experience
With over 7 years of experience required, highlight your relevant background. Be prepared to discuss your previous roles in Technical Customer Success and how they’ve equipped you to maximise value for customers using Salesforce.
✨Align with Their Values
Research the company’s commitment to inclusivity and work-life balance. Be ready to discuss how you can contribute to this culture and why it matters to you. Showing that you align with their values can set you apart from other candidates.