Senior Renewals Manager in London

Senior Renewals ManagerSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn\’t a buzzword; it\’s a way of life. The world of work as we know it is changing and we\’re looking for Trailblazers whoиски passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\’s core values at the heart of it all.

Responsibilities

Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing customer trust.

Partner with Account Executives and Sales leadership to fully understand and develop a clear renewal strategy for each customer based on data‐driven decisions.

Identify customer requirements, perform detailed forensic analysis, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on‐time closure.

Collaborate closely with Sales, Customer Success, Finance, Pricing, Legal, Product and the Renewals team to streamline the resolution process including notifications and approvals.

Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.

Accurately maintain and update a 12‐month forecast of renewals in your territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies.

Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality, Quotations and Forecasting.

Required Skills/Experience

Proven success in renewals, account management, sales and/or customer success.

Strong analytical background with proven problem‐solving skills.

Demonstrated success working at a detailed level with cross‐functional teams and customers to build compelling cases and drive consensus.

Excellent negotiation skills.

Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization.

Desired Skills Wednesdays Experience

Knowledge of salesforce.com product and platform features.

Experience negotiating complex multi‐year contracts.

Additional language to English a plus, particularly Arabic, French, Spanish or Italian.

Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization.

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