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For Companies At a Glance
- Tasks: Drive contract renewals and maximise account growth while ensuring customer success.
- Company: Salesforce, the leading AI CRM company transforming business with innovation.
- Benefits: Limitless career potential, competitive salary, and resources for work-life balance.
- Why this job: Be a Trailblazer in AI and redefine what's possible for yourself and the world.
- Qualifications: 5+ years in Sales or Account Management with strong negotiation skills.
- Other info: Join an inclusive workplace that values equality and diversity.
The predicted salary is between 36000 - 60000 £ per year.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword; it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
The Salesforce Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.
Responsibilities
- Develop and execute win/win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust.
- Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal.
- Own, drive and manage the renewals process in collaboration with the account team.
- Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, and Account Executives, to develop comprehensive "win" strategies for renewals.
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Provide executive management with complete visibility to renewals and solicit executive involvement as required.
- Accurately maintain/update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies.
- Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting.
- Achieve financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons.
Required Skills/Experience
- 5+ years of demonstrated success in a Sales, Operations, Account Management.
- Strong customer management and negotiation skills. Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level.
- Strong process management, financial acumen, and ability to apply strict policies.
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies.
Desired Skills/Experience
- Knowledge of salesforce.com product and platform features, capabilities, and best practices.
- Experience with an enterprise CRM or customer service application. Experience with salesforce.com a significant plus.
- Ability to manage transactions through every stage of the renewal cycle.
- Experience negotiating complex multi-year services contracts.
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality and strive to create an inclusive workplace free from discrimination.
Renewals Manager in London employer: Greg's List - DC
Contact Detail:
Greg's List - DC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Salesforce or in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common questions for Renewal Managers. Think about how your experience aligns with their needs and be ready to share specific examples that showcase your negotiation skills and customer management expertise.
✨Tip Number 3
Show your passion for AI and customer success during interviews. Salesforce loves Trailblazers who are excited about innovation, so let your enthusiasm shine through when discussing how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Salesforce team.
We think you need these skills to ace Renewals Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewals Manager role. Highlight your relevant experience in sales and account management, and show how your skills align with what we're looking for at Salesforce.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use numbers and examples to demonstrate how you've minimised attrition or maximised contract value in previous roles. We love seeing tangible results!
Be Authentic: Let your personality shine through in your application. We’re looking for Trailblazers who are passionate about customer success and innovation. Share your story and why you want to be part of our mission at Salesforce.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to see what you bring to the table!
How to prepare for a job interview at Greg's List - DC
✨Know Your Numbers
As a Renewals Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to contract renewals and customer retention rates. Be ready to discuss how you've successfully minimised attrition in past roles and what strategies you used to maximise contract value.
✨Master the Art of Negotiation
Negotiation is at the heart of this role. Prepare by reviewing successful negotiation tactics and be ready to share examples from your experience. Think about win/win scenarios you've created in the past and how you can apply those principles to future contracts.
✨Understand the Customer's Journey
Familiarise yourself with the customer lifecycle and how renewals fit into it. Be prepared to discuss how you've identified customer needs and roadblocks in previous roles. This will show that you can not only manage renewals but also enhance customer trust and satisfaction.
✨Collaborate Like a Pro
This role requires working closely with various internal teams. Highlight your experience in cross-functional collaboration during the interview. Share specific examples of how you've partnered with sales, customer success, or product management to drive successful outcomes in renewals.
