Manager, Workplace Events in London

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword; it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

As the Manager, Workplace Events, you will oversee the workplace experience for Salesforce’s most prestigious locations in EMEA. This portfolio includes the iconic London Tower featuring our signature Ohana Floor and the Salesforce Innovation Centre (SIC) as well as our dedicated AI Centre. You will lead a high-performing internal team of three and provide strategic oversight for an outsourced Jones Lang Lasalle (JLL) workforce of 25. This role is the 'face of the office' for highest-level executives and customers regionally & globally. You will be responsible for maintaining 'white-glove' standards, managing complex Integrated Facilities Management (IFM) contract performance, and ensuring that our spaces inspire innovation and connection.

Portfolio Scope

• London Tower (Employee floors, Ohana Floor & SIC): Orchestrating world-class hospitality for our flagship executive and customer innovation spaces.
• London AI Centre: Managing the unique hospitality and event needs of our specialized AI hub.
• Workforce: 3 Internal Salesforce full-time employees and 25+ JLL outsourced service providers.

Key Responsibilities

• Strategic Leadership & Team Management
  • Directly manage and mentor three Full-Time Employees (FTEs), fostering a culture of innovation, empathy, and high performance.
  • Oversee the service output of a team of 25+ outsourced service providers (via JLL) including Guest Services and Event Coordinators.
  • Act as the primary point of contact for the UK leadership team regarding all hospitality and workplace experience matters.
  • Maintain a high-level strategic alliance with the Salesforce UK Ops Manager and JLL Hospitality Lead to synchronize service delivery, manage executive stakeholder expectations, and oversee landlord/building management relations.
• IFM Contract Governance & Performance
  • Oversee the performance of the JLL contract, measuring against hospitality and event related SLAs and KPIs.
  • Conduct regular business reviews with JLL leadership to drive accountability, service improvements, and cost efficiencies.
  • Oversee the hospitality operational budgets, ensuring financial transparency and value for money.
  • Be the main point of escalation for disputes/risks Hospitality and Events and lead or collaborate as needed for resolution.
  • Conduct and support performance and quality audits against vendor governance forums.
• Executive Stakeholder & Event Management
  • Provide white-glove support for high-profile executive events, ensuring flawless execution for EMEA leadership and visiting global dignitaries.
  • Serve as the primary connection between the Salesforce business and internal business partners and our Hospitality operations.
  • Liaise with internal departments (Equality Groups, Marketing, Executive Assistants, Office of the CEO, Salesforce Innovation Centre, Ohana floor, AI centre) to align workplace services with business priorities.
  • Oversee the activation and hospitality standards of the 'Ohana Floor, balancing internal employee needs with external community and executive events.
• Operational Excellence & Standards
  • Maintain the highest standards of office aesthetics, 'Vibe,' and service delivery throughout the London Tower and AI centre.
  • Implement and leverage approved workplace technology (Smart Building tools, feedback apps, internal dashboards) to gather data and drive continuous service evolution.
  • Support key FM & Safety partners and hospitality suppliers in meeting Salesforce’s environmental, health and safety standards.

Required Skills & Experience

• Experience: 8+ years in Hospitality Management, Workplace Experience, or Luxury Hotel Management, preferably within a high-growth tech environment or a global corporate headquarters.
• Contract Management: Proven track record of managing large-scale IFM or outsourced service contracts (experience with JLL/CBRE/ISS is a plus).
• Stakeholder Navigational Skills: Exceptional ability to establish strong working relationships, to communicate and influence effectively at differing levels, including C-suite executives and senior leadership.
• Leadership: Experience managing direct reports and leading large, diverse cross-functional teams.
• Operational Rigor: Deep understanding of event logistics, catering operations, and front-of-house best practices.
• Resilience: Ability to remain calm and effective under pressure in a fast-paced, changing, high-visibility environment.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what’s possible for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.