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For Companies At a Glance
- Tasks: Drive customer success and retention by collaborating with sales and support teams.
- Company: Join Salesforce, the leading AI CRM company transforming the workforce.
- Benefits: Enjoy competitive pay, health perks, and opportunities for professional growth.
- Why this job: Be a Trailblazer in AI, making a real impact on customer experiences.
- Qualifications: Experience in customer success and strong collaboration skills required.
- Other info: Dynamic work environment with a focus on innovation and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword, it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans. The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. This role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce by working internally with the right teams at the right time.
Responsibilities
- Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition.
- Orchestrate alignment between...
Customer Success Manager, Area Lead - Public Sector in London employer: Greg's List - DC
Contact Detail:
Greg's List - DC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Area Lead - Public Sector in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Salesforce on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Salesforce's core values and recent projects. We want to see how you align with our mission, so be ready to share how your experience can contribute to our goals.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We love hearing about specific situations where you've made an impact, so have some examples ready that showcase your skills in customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Salesforce family.
We think you need these skills to ace Customer Success Manager, Area Lead - Public Sector in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience and skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Passion: Let your enthusiasm for customer success and innovation shine through in your application. We love candidates who are genuinely excited about making a difference and driving change, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Greg's List - DC
✨Know Your Stuff
Make sure you understand Salesforce's core values and how they relate to customer success. Familiarise yourself with the company's products, especially in the public sector, so you can speak confidently about how you can drive innovation and support customers effectively.
✨Showcase Your Collaboration Skills
As a Customer Success Manager, you'll need to work closely with various teams. Prepare examples of past experiences where you've successfully collaborated with sales or customer success teams to achieve a common goal. This will demonstrate your ability to orchestrate alignment and prioritise customer needs.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to customer retention and attrition. Think through potential scenarios and how you would strategise solutions. This shows your proactive approach and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This not only shows your interest but also gives you a chance to assess if Salesforce is the right fit for you. Consider asking about their approach to customer success in the public sector.
