At a Glance
- Tasks: Support customers and manage queries in a fast-paced environment.
- Company: Join ARR Craib Ltd, a leader in logistics and transport services.
- Benefits: Competitive salary, flexible hours, and great perks like retail discounts.
- Other info: Enjoy excellent training opportunities and a supportive work culture.
- Why this job: Be part of a dynamic team and grow your career with us.
- Qualifications: Strong communication skills and a solution-driven mindset are essential.
The predicted salary is between 30000 - 32000 £ per year.
Location: Aberdeen
About Us: At ARR Craib Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
We are currently recruiting for a Customer Service Operator to work out of our busy depot in Dyce.
Key Responsibilities:
- Working closely with our customer and internal operations team to ensure customer requirements are met and that any issues are flagged to customers in a timely manner.
- Fulfil customer relations and a range of associated administrative duties with accuracy and efficiency.
- Answering all queries via email, phone and face to face.
- Processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System.
- Managing key accounts ensuring service levels are achieved.
- Communicating service issues directly with the customer and agreeing corrective action.
- Liaising on a daily basis with both internal and external customers and drivers, requiring both verbal and written communication skills.
The job can be fast paced and the work in the department can be very pressurised; however, you will be given the support and training needed to be successful in the job.
Requirements:
- Experience of working in a similar role is advantageous.
- Ability to communicate at all levels.
- Excellent organisational skills and prioritising workload.
- Attention to detail.
- Working to deadlines.
- Excellent time keeping and reliability.
- Solution driven and flexible approach to your work.
- Able to work as part of a team and on own initiative.
- MS packages to include, Word, Excel, PowerPoint and Outlook.
Why Join ARR Craib Ltd?
- Competitive Salary: £30,000k per annum - £32,000k per annum depending on experience.
- Hours: Monday to Friday 08:00hrs-17:00hrs - a level of flexibility will be required.
- Training: Monthly courses for a variety of areas.
- Benefits: Additional holiday purchasing scheme, Retail discounts with Circular Benefits, Retail Trust Wellbeing Support, and more.
- Career Growth: Explore opportunities for professional development within our expanding business.
- Company Benefits: Excellent holiday allowance, life assurance, pension, and sickness scheme.
- Extras: Christmas Savings Club, Black Circle Tyre Discount, Cycle To Work Scheme, Free Uniform and paid Volunteer Day.
- Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program.
- Team Environment: Be part of a strong culture of teamwork and collaboration.
How to Apply:
If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.
Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.
Contact Us: For any queries, please contact our Recruitment Team. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you.
Customer Service Operator in Scotland employer: Gregory
At ARR Craib Ltd, we pride ourselves on being an excellent employer, offering a competitive salary and a supportive work environment in our busy Dyce depot. Our strong culture of teamwork and commitment to employee growth is complemented by comprehensive benefits, including additional holiday purchasing, wellbeing support, and opportunities for professional development, making us an ideal choice for those seeking a rewarding career in logistics and transport services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator in Scotland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gregory. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gregory before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Operator in Scotland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gregory:Your cover letter is your chance to shine! Tell us why you want to work at Gregory specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gregory!
How to prepare for a job interview at Gregory
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
