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- Tasks: Support customers and manage orders in a fast-paced logistics environment.
- Company: Join ARR Craib Ltd, a leader in logistics with a strong team culture.
- Benefits: Competitive salary, flexible hours, and great perks like retail discounts and wellbeing support.
- Other info: Enjoy excellent career growth opportunities and a supportive team environment.
- Why this job: Make a real difference in customer service while growing your career.
- Qualifications: Strong communication skills and a solution-driven mindset are essential.
The predicted salary is between 30000 - 32000 £ per year.
Location: Aberdeen
About Us: At ARR Craib Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
Key Responsibilities:
- Working closely with our customer and internal operations team to ensure customer requirements are met and that any issues are flagged to customers in a timely manner.
- Fulfil customer relations and a range of associated administrative duties with accuracy and efficiency.
- Answering all queries via email, phone and face to face.
- Processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System.
- Managing key accounts ensuring service levels are achieved.
- Communicating service issues directly with the customer and agreeing corrective action.
- Liaising on a daily basis with both internal and external customers and drivers.
Requirements:
- Experience of working in a similar role is advantageous.
- Ability to communicate at all levels.
- Excellent organisational skills and prioritising workload.
- Attention to detail.
- Working to deadlines.
- Excellent time keeping and reliability.
- Solution driven and flexible approach to your work.
- Able to work as part of a team and on own initiative.
- MS packages to include, Word, Excel, PowerPoint and Outlook.
Why Join ARR Craib Ltd?
- Competitive Salary: £30,000k per annum - £32,000k per annum depending on experience.
- Hours: Monday to Friday 08:00hrs-17:00hrs - a level of flexibility will be required.
- Training: Monthly courses for a variety of areas.
- Benefits: Additional holiday purchasing scheme, Retail discounts with Circular Benefits, Retail Trust Wellbeing Support, and more.
- Career Growth: Explore opportunities for professional development within our expanding business.
- Company Benefits: Excellent holiday allowance, life assurance, pension, and sickness scheme.
- Extras: Christmas Savings Club, Black Circle Tyre Discount, Cycle To Work Scheme, Free Uniform and paid Volunteer Day.
- Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program.
- Team Environment: Be part of a strong culture of teamwork and collaboration.
How to Apply: If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.
Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.
Contact Us: For any queries, please contact our Recruitment Team. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you.
Customer Service Operator employer: Gregory
Contact Detail:
Gregory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ARR Craib Ltd. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Customer Service Operator and be ready to share examples from your past experiences.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Operator role. Highlight your relevant experience and skills that match the job description, like your ability to communicate effectively and manage customer queries.
Showcase Your Organisational Skills: Since the role requires excellent organisational skills, give examples in your application of how you've successfully managed your workload in previous jobs. This will show us that you can handle the fast-paced environment at ARR Craib Ltd.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so let us know why you're excited about this opportunity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Gregory
✨Know the Company Inside Out
Before your interview, take some time to research ARR Craib Ltd. Understand their values, services, and recent developments in logistics and transport. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Operator, strong verbal and written communication skills are crucial. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Practising common interview questions can help you articulate your thoughts clearly.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you prioritise tasks and manage your workload, especially in a fast-paced environment. You might even want to share a specific instance where your organisational skills made a difference.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential service issues you might face and how you would handle them. This will demonstrate your solution-driven approach and flexibility, which are key traits for this role.