Customer Service Manager Location: Bristol About Us: At Gregory Distribution Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. At Gregory Distribution, we are seeking an experienced Customer Service Manager to lead the delivery of exceptional customer service and support business growth. The ideal candidate will bring proven leadership experience within a customer service management role, preferably in the transport and logistics sector. Drive customer service satisfaction by proactively identifying opportunities to improve service levels and enhance the customer experience. Travel between our depots and customer premises for face-to-face meetings, ensuring clear communication and understanding of requirements. Collaborate closely with depot managers and our traffic department to align strategies and ensure seamless customer service delivery and smooth running of the operation. Analyse customer service performance data and produce reports on key metrics, trends, and areas for improvement. Answering all queries confidently and professionally via email, phone and face to face. Lead and manage our Customer Service Team. Authorising holiday requests and maintaining suitable office cover, coordination of activities including, Daily Service Reports, OTIF, KPI Monitoring. Support business development activities by contributing to customer retention and growth opportunities. Requirements: Proven experience in customer service, preferably in the logistics or transportation industry. Ability to manage multiple accounts and priorities. Proficiency in MS packages, including Word, Excel and Outlook. Competitive Salary : £43,000 per annum - £48,000 per annum, depending on experience. PLUS car allowance. Hours : 08:00hrs - 17:00hrs, Monday to Friday. Due to the nature of the role, a flexible approach to working hours is required to support operational and customer needs, this may include weekend hours. Training : Monthly Courses for a variety of areas. Benefits : Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more. Career Growth : Explore opportunities for professional development within our expanding business. Excellent holiday allowance. Life assurance, pension, and sickness scheme*. Extras : Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day. Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program. Please submit your application as soon as possible. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Customer Service Manager (Contract, Temporary) in Bristol employer: Gregory
ARR Craib Ltd is an exceptional employer located in Inverness, offering a competitive salary and a strong commitment to employee development through regular training and career advancement opportunities. With a supportive team culture and a range of benefits including enhanced overtime rates, additional holiday purchasing, and wellbeing support, we prioritise the well-being and growth of our employees, making it a rewarding place to work for Class 1 Drivers seeking meaningful employment.
