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For Companies At a Glance
- Tasks: Manage key customer technical accounts and ensure food safety and quality standards.
- Company: Leading food manufacturing business in the chilled produce sector.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to collaborate across multiple sites and drive continuous improvement.
- Why this job: Join a passionate team focused on food safety and quality improvement.
- Qualifications: HACCP qualified with experience in customer-facing technical roles.
The predicted salary is between 40000 - 50000 £ per year.
A leading food manufacturing business within the chilled produce sector is seeking an experienced Technical Account Manager to join their Technical team supporting multiple UK sites. This is an excellent opportunity for a customer-focused technical professional with strong experience in chilled food manufacturing, food safety, and retailer relationship management.
The Role
Reporting to the Technical Director, the successful candidate will manage key customer technical accounts with responsibility for food safety, quality standards, complaint management, and technical improvement initiatives across the business. The position requires close collaboration with customers, operational teams, and regulatory bodies to ensure technical excellence and continuous improvement throughout the supply chain.
Key Responsibilities
- Build and maintain strong relationships with customer technical contacts
- Manage customer technical issues and ensure timely resolution
- Attend customer meetings, audits, and industry conferences
- Develop and deliver customer technical improvement plans
- Lead complaint investigations and corrective action processes
- Support customer, accreditation, and regulatory audits
- Collaborate cross-functionally to drive food safety and quality standards
- Act as the technical voice of the customer during projects and change initiatives
- Develop strong knowledge of site capabilities, processes, and operations
Requirements
- HACCP qualified with Internal Auditing certification
- Experience within a customer-facing technical role in the food industry
- Proven people management capability
- Strong organisational, communication, and stakeholder management skills
- Ability to make confident decisions in a fast-paced environment
What We’re Looking For
The ideal candidate will be:
- A strong relationship builder
- Highly organised and proactive
- Passionate about food safety and quality
- Comfortable working across multiple stakeholders and sites
- Driven by continuous improvement and high standards
Technical Account Manager in Wigan employer: Gregory Walker
Contact Detail:
Gregory Walker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Wigan
✨Tip Number 1
Network like a pro! Reach out to your connections in the food industry, especially those who work in chilled produce. They might know about openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of HACCP and food safety standards. We want you to showcase your expertise and passion for quality during those crucial conversations!
✨Tip Number 3
Don’t just wait for job postings; proactively reach out to companies you admire. Express your interest in their technical roles and how you can contribute to their success in food safety and quality.
✨Tip Number 4
When you land an interview, be ready to discuss specific examples of how you've managed customer technical issues or led improvement initiatives. We want to hear your success stories that highlight your skills!
We think you need these skills to ace Technical Account Manager in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in chilled food manufacturing and any relevant certifications like HACCP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about food safety and quality. Share specific examples of how you've built relationships with customers and resolved technical issues in the past.
Showcase Your Communication Skills: As a Technical Account Manager, strong communication is key. In your application, demonstrate your ability to convey complex information clearly. We love seeing candidates who can engage with multiple stakeholders effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Gregory Walker
✨Know Your Stuff
Make sure you brush up on your knowledge of food safety standards, HACCP principles, and the specific challenges in chilled food manufacturing. Being able to discuss these topics confidently will show that you're not just familiar with the industry but also passionate about it.
✨Build Rapport
Since this role is all about relationship management, practice how you'll connect with your interviewers. Think of examples from your past experiences where you've successfully built relationships or resolved technical issues with customers. This will demonstrate your people skills and customer focus.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or manage complaints. Prepare by thinking through potential scenarios you might face in the role and how you would handle them. This shows your proactive approach and ability to think on your feet.
✨Show Your Organisational Skills
As a Technical Account Manager, you'll need to juggle multiple tasks and stakeholders. Be ready to share examples of how you've managed your time and prioritised tasks effectively in previous roles. This will highlight your organisational skills and ability to thrive in a fast-paced environment.