Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to technical expert for customers, ensuring their needs are met and standards upheld.
- Company: Join a leading international food ingredients manufacturer known for innovation and sustainability.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in a supportive team.
- Why this job: Make a real impact by enhancing customer satisfaction and contributing to exciting product launches.
- Qualifications: Bring your food science knowledge and customer-facing experience to this rewarding role.
- Other info: This is a unique chance to shape customer interactions in a growing business.
The predicted salary is between 36000 - 60000 £ per year.
Overview
A leading international food ingredients manufacturer is seeking a Customer Technical Manager to join its UK-based facility, which produces tailored ingredient solutions for food manufacturers and foodservice businesses.
The company has a strong track record of innovation, customer focus, and sustainable growth across the UK and Europe. With recent investment in its Bedfordshire production site, the business is now strengthening its technical leadership to further enhance customer assurance, compliance, and innovation.
Responsibilities
As Customer Technical Manager, you will be the key technical interface between the site and its customer base. You’ll ensure that customer requirements are met through proactive communication, technical assurance, and product integrity, while maintaining high internal standards for food safety, quality, and continuous improvement.
Key duties include:
- Acting as the primary technical contact for customers, ensuring their standards and expectations are understood and delivered across product development, onboarding, and ongoing supply.
- Managing and overseeing product specifications, traceability, and customer documentation.
- Collaborating closely with the NPD, production, and commercial teams to support successful product launches and customer trials.
- Leading site preparation and participation in customer audits, visits, and technical reviews.
- Ensuring compliance with BRCGS, customer codes of practice, and internal quality systems.
- Supporting the continuous improvement of technical processes and systems with a focus on product safety, consistency, and customer satisfaction.
- Coordinating with central technical and quality leadership to ensure alignment with wider group standards and protocols.
- Supporting sustainability and regulatory initiatives as part of broader ESG commitments.
Candidate Profile
The ideal candidate will be a technically competent, customer-focused individual with experience in food manufacturing or ingredients. Exposure to dry blending, seasoning, or coating processes is advantageous.
Essential experience and skills:
- In-depth knowledge of food safety, quality systems, and BRCGS accreditation
- Previous experience in a customer-facing technical or quality role
- Strong communication skills with the ability to manage customer relationships and deliver clear technical information
- Demonstrated ability to work cross-functionally with NPD, operations, and commercial teams
- Proven experience supporting or leading audits and managing technical documentation
- A proactive, problem-solving mindset and a focus on continuous improvement
- Relevant qualifications in food science, food technology, or a related discipline
This is a unique opportunity to play a central technical role in a well-resourced and growing business. You’ll have the autonomy to shape customer interactions, support high-impact projects, and contribute to the ongoing development of a high-performing technical team.
Customer Technical Manager employer: Gregory Walker
Contact Detail:
Gregory Walker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in food safety and quality systems, particularly BRCGS accreditation. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high standards in the industry.
✨Tip Number 2
Network with professionals in the food manufacturing sector, especially those who have experience in customer-facing technical roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and technical documentation in previous roles. Highlighting your problem-solving skills and proactive approach will resonate well with the hiring team.
✨Tip Number 4
Research the company’s recent projects and sustainability initiatives. Being able to speak knowledgeably about their goals and how you can contribute to their success will set you apart from other candidates.
We think you need these skills to ace Customer Technical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food manufacturing or ingredients. Emphasise your knowledge of food safety, quality systems, and any BRCGS accreditation you possess.
Craft a Strong Cover Letter: In your cover letter, demonstrate your customer-focused approach and technical competence. Mention specific examples of how you've managed customer relationships and delivered clear technical information in previous roles.
Highlight Relevant Skills: Clearly outline your communication skills and ability to work cross-functionally with teams like NPD, operations, and commercial. Provide examples of your problem-solving mindset and focus on continuous improvement.
Showcase Your Qualifications: Include any relevant qualifications in food science, food technology, or related disciplines. This will help establish your credibility and suitability for the Customer Technical Manager role.
How to prepare for a job interview at Gregory Walker
✨Understand the Company and Its Products
Before the interview, take some time to research the company’s product range and their unique selling points. Being able to discuss how their tailored ingredient solutions meet customer needs will show your genuine interest and understanding of their business.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to answer questions related to food safety, quality systems, and BRCGS accreditation. Brush up on relevant regulations and standards, and think of examples from your past experience that demonstrate your knowledge and problem-solving skills.
✨Showcase Your Communication Skills
As a Customer Technical Manager, strong communication is key. Prepare to discuss how you’ve effectively managed customer relationships in the past. Use specific examples to illustrate your ability to convey technical information clearly and build rapport with clients.
✨Demonstrate a Continuous Improvement Mindset
The company values innovation and continuous improvement. Be prepared to share instances where you have identified areas for improvement in processes or products. Highlight your proactive approach and any successful initiatives you’ve led that enhanced customer satisfaction or product integrity.
