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For Companies At a Glance
- Tasks: Be the go-to technical expert for customers, ensuring their needs are met and standards upheld.
- Company: Join a leading international food ingredients manufacturer known for innovation and sustainability.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in a supportive team.
- Why this job: Make a real impact in food safety and quality while collaborating on exciting product launches.
- Qualifications: Bring your food science knowledge and customer-facing experience to a role that values your expertise.
- Other info: This is a chance to shape customer interactions and contribute to a high-performing technical team.
The predicted salary is between 36000 - 60000 £ per year.
Overview
A leading international food ingredients manufacturer is seeking a Customer Technical Manager to join its UK-based facility, which produces tailored ingredient solutions for food manufacturers and foodservice businesses.
The company has a strong track record of innovation, customer focus, and sustainable growth across the UK and Europe. With recent investment in its Bedfordshire production site, the business is now strengthening its technical leadership to further enhance customer assurance, compliance, and innovation.
Responsibilities
As Customer Technical Manager, you will be the key technical interface between the site and its customer base. You’ll ensure that customer requirements are met through proactive communication, technical assurance, and product integrity, while maintaining high internal standards for food safety, quality, and continuous improvement.
Key duties include:
- Acting as the primary technical contact for customers, ensuring their standards and expectations are understood and delivered across product development, onboarding, and ongoing supply.
- Managing and overseeing product specifications, traceability, and customer documentation.
- Collaborating closely with the NPD, production, and commercial teams to support successful product launches and customer trials.
- Leading site preparation and participation in customer audits, visits, and technical reviews.
- Ensuring compliance with BRCGS, customer codes of practice, and internal quality systems.
- Supporting the continuous improvement of technical processes and systems with a focus on product safety, consistency, and customer satisfaction.
- Coordinating with central technical and quality leadership to ensure alignment with wider group standards and protocols.
- Supporting sustainability and regulatory initiatives as part of broader ESG commitments.
Candidate Profile
The ideal candidate will be a technically competent, customer-focused individual with experience in food manufacturing or ingredients. Exposure to dry blending, seasoning, or coating processes is advantageous.
Essential experience and skills:
- In-depth knowledge of food safety, quality systems, and BRCGS accreditation
- Previous experience in a customer-facing technical or quality role
- Strong communication skills with the ability to manage customer relationships and deliver clear technical information
- Demonstrated ability to work cross-functionally with NPD, operations, and commercial teams
- Proven experience supporting or leading audits and managing technical documentation
- A proactive, problem-solving mindset and a focus on continuous improvement
- Relevant qualifications in food science, food technology, or a related discipline
This is a unique opportunity to play a central technical role in a well-resourced and growing business. You’ll have the autonomy to shape customer interactions, support high-impact projects, and contribute to the ongoing development of a high-performing technical team.
Customer Technical Manager employer: Gregory Walker
Contact Detail:
Gregory Walker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in food safety and quality systems, particularly BRCGS accreditation. This knowledge will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the food manufacturing industry, especially those who have experience in customer-facing technical roles. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and technical documentation in previous roles. Highlighting your problem-solving skills and proactive mindset will set you apart.
✨Tip Number 4
Research the company’s recent projects and sustainability initiatives. Being knowledgeable about their operations and values will allow you to tailor your conversations and show genuine interest during the interview process.
We think you need these skills to ace Customer Technical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food manufacturing or ingredients. Emphasise your knowledge of food safety, quality systems, and any BRCGS accreditation you possess.
Craft a Strong Cover Letter: In your cover letter, demonstrate your customer-focused approach and technical competence. Mention specific examples of how you've managed customer relationships and delivered clear technical information in previous roles.
Highlight Relevant Skills: Clearly outline your communication skills and ability to work cross-functionally with teams like NPD, operations, and commercial. Provide examples of your problem-solving mindset and focus on continuous improvement.
Showcase Your Qualifications: Include any relevant qualifications in food science, food technology, or related disciplines. This will help establish your credibility and suitability for the Customer Technical Manager role.
How to prepare for a job interview at Gregory Walker
✨Understand the Company and Its Products
Before the interview, take some time to research the company’s product range and their unique selling points. Being knowledgeable about their food ingredients and how they cater to different customer needs will show your genuine interest in the role.
✨Prepare for Technical Questions
Given the technical nature of the Customer Technical Manager role, be ready to discuss food safety, quality systems, and BRCGS accreditation. Brush up on relevant regulations and standards, and think of examples from your past experience that demonstrate your expertise.
✨Showcase Your Communication Skills
As this role involves managing customer relationships, it’s crucial to demonstrate your strong communication skills. Prepare to discuss how you’ve effectively communicated technical information to non-technical stakeholders in previous roles.
✨Highlight Your Problem-Solving Abilities
The company is looking for a proactive, problem-solving mindset. Be prepared to share specific examples of challenges you've faced in previous positions and how you approached them, particularly in relation to customer satisfaction and continuous improvement.
