At a Glance
- Tasks: Manage technical relationships and ensure compliance with food safety and quality standards.
- Company: Leading UK food manufacturer with a focus on innovation and quality.
- Benefits: Competitive salary, bonus, benefits package, and career progression opportunities.
- Other info: Collaborative environment with a supportive leadership team.
- Why this job: Join a market leader and make a real impact in food safety and quality.
- Qualifications: Experience in technical services or quality management within food manufacturing.
A leading UK food manufacturer supplying major retail customers is seeking an experienced Technical Services Manager to join its senior technical team. This is a high-profile customer-facing role responsible for managing retailer relationships, ensuring compliance with customer standards and driving continuous improvement across food safety, quality and technical performance. The successful candidate will act as a key link between customers and operational teams, ensuring that products consistently meet regulatory, legal and customer requirements while supporting business growth and technical excellence.
Key Responsibilities
- Manage technical relationships with major UK retail customers.
- Act as the primary point of contact for customer technical queries, audits and reviews.
- Ensure compliance with retailer standards, food safety requirements and relevant legislation.
- Lead customer visits, technical meetings and site inspections.
- Manage customer complaints, investigations and corrective action programmes.
- Oversee technical aspects of product launches, specification changes and continuous improvement projects.
- Monitor and report on technical KPIs, customer performance metrics and compliance trends.
- Support internal, customer and third-party audits.
- Work closely with Quality, Operations, NPD and Supply Chain teams to drive technical performance.
- Lead root cause investigations and implement preventative actions.
- Support the development and implementation of technical strategies aligned to business objectives.
- Coach and develop members of the technical team.
Candidate Profile
- Experience in a Technical Services, Customer Technical, Technical Manager or Quality Manager position within food manufacturing.
- Strong knowledge of retailer standards, BRCGS requirements, HACCP and food legislation.
- Experience working directly with major UK retailers.
- Excellent communication and stakeholder management skills.
- A proven track record of managing customer relationships and delivering successful audit outcomes.
- Strong problem-solving and continuous improvement capabilities.
- The ability to influence and build relationships at all levels of the business.
What's on Offer
- Opportunity to join a market-leading food manufacturing business.
- High level of customer exposure and strategic responsibility.
- Supportive and collaborative technical leadership team.
- Competitive salary, bonus and benefits package.
- Excellent opportunities for career progression and professional development.
Technical Services Manager in Chichester employer: Gregory Walker Associates
Join a leading UK food manufacturer that prioritises employee growth and development within a supportive and collaborative work culture. As a Technical Services Manager, you will enjoy a high-profile role with significant customer exposure, competitive salary, and a comprehensive benefits package, all while contributing to the continuous improvement of food safety and quality standards. This is an excellent opportunity to make a meaningful impact in a dynamic environment that values technical excellence and strong relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Chichester
✨Tip Number 1
Network like a pro! Reach out to your connections in the food manufacturing industry, especially those who have experience with major UK retailers. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by brushing up on retailer standards and food safety regulations. We recommend creating a cheat sheet of key points to discuss, so you can confidently showcase your expertise during those all-important conversations.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got a range of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Technical Services Manager in Chichester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Services Manager role. Highlight your experience in food manufacturing and any relevant technical standards you've worked with. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage customer relationships and ensure compliance with food safety standards.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics or examples to illustrate how you’ve improved technical performance or resolved customer complaints in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gregory Walker Associates
✨Know Your Stuff
Make sure you brush up on your knowledge of retailer standards, BRCGS requirements, and HACCP. Being able to discuss these topics confidently will show that you're well-prepared and understand the technical landscape of the food manufacturing industry.
✨Showcase Your Communication Skills
Since this role involves managing relationships with major UK retailers, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with stakeholders in the past, especially during audits or technical meetings.
✨Prepare for Scenario Questions
Expect questions about how you would handle customer complaints or lead root cause investigations. Think of specific instances from your experience where you’ve successfully navigated similar challenges and be ready to share those stories.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you've driven continuous improvement in previous roles. Highlight any projects where you implemented changes that enhanced food safety or quality, as this aligns perfectly with the responsibilities of the Technical Services Manager position.
