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- Tasks: Support customers and ensure smooth operations in a fast-paced environment.
- Company: Pollock Scotrans Ltd excels in logistics and transport services with a focus on teamwork.
- Benefits: Enjoy competitive salary, additional holiday purchasing, retail discounts, and wellbeing support.
- Why this job: Join a supportive team culture with opportunities for professional growth and development.
- Qualifications: Strong communication, organisational skills, attention to detail, and ability to work independently.
- Other info: Receive full training and enjoy perks like a Christmas Savings Club and free uniform.
The predicted salary is between 20800 - 23920 £ per year.
At Pollock Scotrans Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
We are currently looking for an Assistant Customer Service Operator to join our team at the Bathgate depot. In this role, you will play a key part in supporting our customers and ensuring the smooth day-to-day operation of our services.
Key Responsibilities:- Collaborate closely with customers and drivers to ensure smooth day-to-day operations.
- Coordinate daily service reports and support general administrative tasks.
- Handle customer enquiries via email, phone, and face-to-face interactions.
- Input and maintain accurate data using spreadsheets and internal IT systems.
- Communicate effectively with both internal and external stakeholders, including customers and drivers.
- Manage a varied workload in a fast-paced environment, maintaining a high level of accuracy and professionalism.
- Receive full support and training to help you succeed in the role.
- Ability to communicate at all levels.
- Excellent organisational skills and prioritising workload.
- Attention to detail.
- Working to deadlines.
- Excellent time keeping and reliability.
- Able to work as part of a team and on own initiative.
- Competitive Salary: 20,800pa - 23,920pa, depending on experience.
- Hours: 08:00hrs - 17:00hrs, Monday to Friday.
- Training: Monthly Courses for a variety of areas.
- Benefits: Additional holiday purchasing scheme, Retail discounts with Hapi, Retail Trust Wellbeing Support, and more.
- Career Growth: Explore opportunities for professional development within our expanding business.
- Company Benefits: Excellent holiday allowance, life assurance, pension, and sickness scheme.
- Extras: Christmas Savings Club, Black Circle Tyre Discount, Free Uniform and paid Volunteer Day.
- Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program.
- Team Environment: Be part of a strong culture of teamwork and collaboration.
If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.
Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.
For any queries, please contact our Recruitment Team. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Customer Service Assistant employer: Gregory Distribution
Contact Detail:
Gregory Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the logistics and transport industry. Understanding the key challenges and trends in this sector will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer enquiries. Role-play different scenarios with friends or family to build confidence in responding to various customer situations, whether over the phone or face-to-face.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. Be ready to discuss specific instances where you prioritised effectively under pressure.
✨Tip Number 4
Research Pollock Scotrans Ltd's company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a great fit for their team environment.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Assistant Customer Service Operator.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you have successfully handled customer enquiries or managed workloads in fast-paced environments, showcasing your communication skills and reliability.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Gregory Distribution
✨Know the Company
Before your interview, take some time to research Pollock Scotrans Ltd. Understand their values, services, and recent developments. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Communication Skills
As a Customer Service Assistant, effective communication is key. Prepare examples of how you've successfully handled customer enquiries in the past, whether via email, phone, or face-to-face. Highlight your ability to communicate clearly with both customers and colleagues.
✨Showcase Organisational Skills
The role requires excellent organisational skills and the ability to manage a varied workload. Be ready to discuss how you prioritise tasks and maintain accuracy under pressure. Consider sharing specific instances where your organisational skills made a difference.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that demonstrate your interest in the role and the company. Inquire about the team culture, training opportunities, or how success is measured in the position. This shows you're thinking long-term about your fit within the company.
