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- Tasks: Support key customers by coordinating deliveries and ensuring smooth operations.
- Company: Join Gregory Distribution Ltd, a leader in logistics and transport services.
- Benefits: Competitive salary, additional holiday purchasing, retail discounts, and wellbeing support.
- Why this job: Be part of a dynamic team and make a real impact in logistics.
- Qualifications: Experience in transport/logistics and strong customer service skills required.
- Other info: Enjoy excellent career growth opportunities in a supportive environment.
The predicted salary is between 30000 - 32000 £ per year.
At Gregory Distribution, we are seeking a Key Account Handler to support our key customers by coordinating deliveries, maintaining accurate data, and ensuring smooth day-to-day operations. You'll work closely with internal teams, resolve issues quickly, manage returns, and support KPI reporting to help us consistently deliver excellent service.
Key Responsibilities:
- Develop and maintain strong partnerships with key customer contacts.
- Communicate internally and with customers through email, telephone and teams.
- Update customer systems with scheduled collection and delivery time slots.
- Liaise with internal transport planners, warehouse teams and sub-contractors to ensure efficient processes are delivered and all collections and deliveries are running as planned.
- Utilise customer specific Transport Management Systems (TMS) to import, review and manage delivery data.
- Monitor GDL and customer specific tracking systems to ensure real-time visibility.
- Communicate all delays or issues back to the customer promptly.
- Ensure all data is accurately inputted into internal systems to support complete and reliable OTIF reporting.
- Record, manage and maintain a robust returns/refusals process in line with customer contractual agreements.
- Manage and administer all time change requests from planning teams, confirming changes directly with the customer.
- Attend daily and weekly customer service calls, including presenting KPI data where required.
- Complete weekly KPI trackers for each customer.
- Continually identify areas of improvement highlighted through the close working relationship with the customer.
- Identify additional contractual charges for demurrage and redeliveries.
- Ensure all operations comply with relevant health, safety, and environmental regulations.
- Adhere to all Health & Safety policies and Safe Systems of Work at all times.
Requirements:
- Previous experience working within the Transport, Logistics industry.
- Proven experience in customer service/account management.
- Excellent communication skills both written and verbal.
- Able to work as part of a team and on your own initiative.
- Excellent organisation skills and ability to prioritise workload with a proactive approach.
- Attention to detail and the ability to meet deadlines.
- Proficiency in MS packages, including Word, Excel and Outlook.
Why Join Gregory Distribution Ltd?
- Competitive Salary: £30,000 per annum - £32,000 per annum, depending on experience.
- Hours: 07:00hrs - 19:00hrs, on a 4on 4off rota.
- Training: Monthly Courses for a variety of areas.
- Benefits: Additional holiday purchasing scheme, Retail discounts with Circular Benefits, Retail Trust Wellbeing Support, and more.
- Career Growth: Explore opportunities for professional development within our expanding business.
- Company Benefits: Excellent holiday allowance, life assurance, pension, and sickness scheme.
- Extras: Christmas Savings Club, Black Circle Tyre Discount, Cycle To Work Scheme, Free Uniform and paid Volunteer Day.
- Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program.
- Team Environment: Be part of a strong culture of teamwork and collaboration.
How to Apply
If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.
Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.
Contact Us: For any queries, please contact our Recruitment Team. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Key Account Handler in Bristol employer: Gregory Distribution
Contact Detail:
Gregory Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Handler in Bristol
✨Tip Number 1
Get to know the company inside out! Research Gregory Distribution and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and logistics. Think about specific examples from your past experience that demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Key Account Handler in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Handler role. Highlight your experience in logistics and customer service, and show us how you can contribute to our team at Gregory Distribution.
Show Off Your Communication Skills: Since you'll be liaising with customers and internal teams, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: We love a proactive approach! Make sure to mention any experience you have in managing workloads and prioritising tasks. This will show us that you're ready to handle the fast-paced environment of logistics.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining our team at Gregory Distribution!
How to prepare for a job interview at Gregory Distribution
✨Know Your Stuff
Before the interview, make sure you understand Gregory Distribution's services and values. Familiarise yourself with the logistics and transport industry, especially how key account handling works. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Key Account Handler, communication is key! Prepare examples of how you've effectively communicated with customers or internal teams in the past. Be ready to discuss how you handle difficult conversations or resolve issues quickly, as this will demonstrate your suitability for the role.
✨Be Data Savvy
Since the role involves managing delivery data and KPIs, brush up on your skills with MS Excel and any Transport Management Systems (TMS) you've used before. Bring examples of how you've used data to improve processes or customer satisfaction in previous roles to impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for professional development, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
