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- Tasks: Support key customers by coordinating deliveries and ensuring smooth operations.
- Company: Join Gregory Distribution Ltd, a leader in logistics and transport services.
- Benefits: Enjoy a supportive environment with opportunities for career growth.
- Why this job: Make a real impact by building strong customer relationships and improving service delivery.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Be part of a dynamic team focused on continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Location: Bristol
About Us: At Gregory Distribution Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
Job Description: At Gregory Distribution, we are seeking a Key Account Handler to support our key customers by coordinating deliveries, maintaining accurate data, and ensuring smooth day-to-day operations. You'll work closely with internal teams, resolve issues quickly, manage returns, and support KPI reporting to help us consistently deliver excellent service.
Key Responsibilities:
- Develop and maintain strong partnerships with key customer contacts.
- Communicate internally and with customers through email, telephone and teams.
- Update customer systems with scheduled collection and delivery time slots.
- Liaise with internal transport planners, warehouse teams and sub-contractors to ensure efficient processes are delivered and all collections and deliveries are running as planned.
- Utilise customer specific Transport Management Systems (TMS) to import, review and manage delivery data.
- Monitor GDL and customer specific tracking systems to ensure real-time visibility.
- Communicate all delays or issues back to the customer promptly.
- Ensure all data is accurately inputted into internal systems to support complete and reliable OTIF reporting.
- Record, manage and maintain a robust returns/refusals process in line with customer contractual agreements (these will vary by customer).
- Manage and administer all time change requests from planning teams, confirming changes directly with the customer.
- Attend daily and weekly customer service calls, including presenting KPI data where required.
- Complete weekly KPI trackers for each customer.
- Continually identify areas of improvement highlighted through the close working relationship with the customer.
- Identify additional contractual charges for demurrage and redeliveries.
- Ensure all operations comply with relevant health, safety, and environmental regulations.
Key Account Handler employer: Gregory Distribution Ltd
Contact Detail:
Gregory Distribution Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Handler
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and transport industry. Attend events, join online forums, or even reach out to current employees at Gregory Distribution on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Gregory Distribution's values and recent projects. Be ready to discuss how your skills align with their commitment to excellence in logistics. Show them you’re not just another candidate, but someone who genuinely wants to contribute to their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Key Account Handler role. It shows you're proactive and really interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Gregory Distribution. Let’s get you that Key Account Handler role!
We think you need these skills to ace Key Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Handler role. Highlight relevant experience and skills that match the job description, like your ability to manage customer relationships and coordinate deliveries.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about logistics and how your background makes you a perfect fit for our team at Gregory Distribution. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, make sure to demonstrate your strong communication skills in your application. Use clear and professional language, and don’t forget to proofread!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Gregory Distribution Ltd
✨Know Your Stuff
Before the interview, make sure you understand Gregory Distribution's operations and values. Familiarise yourself with logistics terminology and the specific responsibilities of a Key Account Handler. This will help you speak confidently about how your skills align with their needs.
✨Showcase Your Communication Skills
As a Key Account Handler, communication is key. Prepare examples of how you've effectively communicated with customers or internal teams in the past. Be ready to discuss how you handle issues and ensure smooth operations, as this will demonstrate your fit for the role.
✨Be Data Savvy
Since the role involves managing delivery data and KPIs, brush up on your data management skills. Be prepared to discuss any experience you have with Transport Management Systems (TMS) or similar tools. Highlight your attention to detail and how you ensure accuracy in reporting.
✨Emphasise Teamwork
Gregory Distribution values teamwork, so come prepared with examples of how you've collaborated with others to achieve goals. Discuss how you’ve built strong relationships with colleagues and customers, and how you can contribute to a positive team culture.