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- Tasks: Be the go-to person for customer queries and ensure smooth operations.
- Company: Join Gregory Distribution, a leader in logistics and customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make an impact by enhancing customer satisfaction and building relationships.
- Qualifications: Strong communication skills and a knack for problem-solving are key.
- Other info: Start at a different depot before moving to our new site in early 2025.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Administrator Pallet Networks, Heathfield This is for our brand-new site in Heathfield Industrial Estate. Starting in January 2025, you will be based at one of our other depots until the opening date in February 2025. At Gregory Distribution, we are looking for a Customer Service Administrator who will be the primary point of contact for our Pallet Networks site in Heathfield. The position of Customer Service Administrator involves: You will be required to work closely with our customers to ensure the smooth running of the operation as a whole Coordinating daily service reports, daily/weekly conference calls with customers, and using various internal/external IT systems. Processing customer invoices and inputting invoice data on various systems. Managing customer relationships and associated administrative duties, including answering all queries via email, phone, and face to face. Production of KPI’s and daily statistics. Investigating and resolving stock issues to ensure customer satisfaction. Liaising with the vehicle maintenance team and planning vehicle servicing and defect repairs. You will be the main point of contact for customers, drivers, and internal teams, so strong communication skills (both written and verbal) are essential. The job c…
Customer Service Administrator employer: Gregory Distribution Careers
Contact Detail:
Gregory Distribution Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the logistics and pallet network industry. Understanding the basics of how these networks operate will help you communicate effectively with customers and internal teams.
✨Tip Number 2
Brush up on your IT skills, especially with systems used for invoicing and reporting. Being comfortable with technology will allow you to manage customer data and reports more efficiently.
✨Tip Number 3
Practice your communication skills. Since you'll be the main point of contact, being able to convey information clearly and professionally is crucial for maintaining strong customer relationships.
✨Tip Number 4
Prepare for potential scenarios involving stock issues or customer complaints. Think about how you would handle these situations to demonstrate your problem-solving abilities during the interview.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight your relevant experience in customer service and administration.
Highlight Communication Skills: Since strong communication skills are essential for this role, make sure to provide examples in your CV and cover letter that demonstrate your ability to communicate effectively with customers and internal teams.
Showcase IT Proficiency: Mention any experience you have with IT systems, especially those related to customer service and invoicing. If you have used specific software or tools, include them in your application to show your technical capabilities.
Personalize Your Cover Letter: Write a personalized cover letter that addresses why you want to work at Gregory Distribution and how your skills align with their needs. Mention your enthusiasm for contributing to the smooth running of operations at the new Heathfield site.
How to prepare for a job interview at Gregory Distribution Careers
✨Show Your Communication Skills
As a Customer Service Administrator, you'll be the main point of contact for customers and internal teams. Make sure to demonstrate your strong communication skills during the interview by clearly articulating your thoughts and actively listening to the interviewer.
✨Familiarize Yourself with IT Systems
Since the role involves using various internal and external IT systems, it’s beneficial to familiarize yourself with common customer service software and tools. Mention any relevant experience you have with these systems to show you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios, such as resolving stock issues or managing customer complaints. Prepare examples from your past experiences that showcase your problem-solving skills and ability to maintain customer satisfaction.
✨Highlight Your Organizational Skills
The role requires coordinating daily service reports and managing multiple tasks simultaneously. Be prepared to discuss how you prioritize tasks and stay organized, perhaps by sharing a time when you successfully managed competing deadlines.
