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- Tasks: Lead a team to deliver fast, friendly service and ensure a brilliant customer experience.
- Company: Join the fun and inclusive culture at Greggs, where everyone is welcome.
- Benefits: Competitive pay, up to 50% discount, free hot drinks, and paid breaks.
- Other info: Enjoy career growth, health benefits, and a supportive workplace culture.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in customer service and team management, preferably in food or retail.
The predicted salary is between 28800 - 43200 £ per year.
About the role
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You’ll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver amazing results and maintain the excellent standards of the shop
- Drive high performance through recruitment, training and development, and colleague engagement
- Keep a close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you:
- Competitive pay plus commission
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.
If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shop Manager in Whitby employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Whitby
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with a friend to boost your confidence and showcase your ability to handle various situations during the interview.
✨Tip Number 3
Prepare some questions! Show your enthusiasm by asking about team dynamics, training opportunities, or how they celebrate success. This not only demonstrates your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Shop Manager in Whitby
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about leading a team and delivering fantastic customer service. Share why you love working in a fast-paced environment like ours.
Tailor Your Experience: Make sure to highlight your relevant experience in retail or food service. We’re looking for someone who has a track record of managing teams and providing excellent customer experiences, so be specific about your achievements!
Be Yourself: At Greggs, we value inclusivity and authenticity. Don’t be afraid to show your personality in your application. We want to know what makes you unique and how you can contribute to our welcoming culture.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the info you need to get started on your journey with us!
How to prepare for a job interview at Greggs
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and a fun work environment, so think about how your own values align with theirs. Be ready to share examples of how you've contributed to a positive team culture in your previous roles.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare specific examples of how you've motivated and developed your team in the past. Highlight any training or recruitment experiences that showcase your ability to drive performance and engagement.
✨Customer Service is Key
Greggs places a strong emphasis on delivering excellent customer service. Be prepared to discuss your approach to ensuring customers have a brilliant experience. Think of situations where you went above and beyond for a customer and how you handled any challenges that arose.
✨Be Ready to Roll Up Your Sleeves
The role involves hands-on work, so show that you're not afraid to get involved in food preparation and serving customers. Share your experiences in fast-paced environments and how you manage to maintain high standards while being actively engaged in the shop's operations.