At a Glance
- Tasks: Lead a team to deliver amazing customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs, where everyone is welcome.
- Benefits: Competitive pay, discounts, free drinks, and paid breaks to recharge.
- Other info: Enjoy career growth opportunities and celebrate milestones with long service awards.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in customer service and team management, preferably in food or retail.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver amazing results and maintain the excellent standards of the shop
- Drive high performance through recruitment, training and development, and colleague engagement
- Keep a close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you
- Competitive pay plus commission
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.
If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shop Manager in Walsall employer: Greggs
At Greggs, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Shop Manager, you'll enjoy competitive pay, generous discounts, and a range of benefits including a health and wellbeing app, paid breaks, and opportunities for career growth, all while working in a welcoming environment that celebrates diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Walsall
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website to understand their vibe. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your leadership experience! Be ready to share specific examples of how you've motivated teams or improved customer service in previous roles. This will demonstrate that you have what it takes to drive high performance at Greggs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Greggs team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Shop Manager in Walsall
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about leading a team and delivering top-notch service. Share any relevant experiences that highlight your passion for customer service and team management.
Tailor Your CV:Make sure your CV is tailored to the Shop Manager role. Highlight your experience in food-on-the-go or retail environments, and don’t forget to mention any achievements in team development or customer satisfaction. We love seeing how you’ve made a difference in previous roles!
Be Yourself:At Greggs, we value authenticity! Don’t be afraid to let your personality come through in your application. Share your unique perspective on inclusivity and teamwork, as we’re all about creating a welcoming environment for everyone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing culture right there!
How to prepare for a job interview at Greggs
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and a fun work environment, so think about how your own values align with theirs. Be ready to share examples of how you've contributed to a positive team culture in your previous roles.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare specific examples of how you've motivated and developed your team in the past. Highlight any training or recruitment experiences that showcase your ability to drive performance and maintain high standards.
✨Customer Service is Key
Greggs is all about delivering excellent customer service. Be prepared to discuss your approach to ensuring customers have a brilliant experience. Think of situations where you went above and beyond for a customer and how you handled any challenges that arose.
✨Be Ready to Roll Up Your Sleeves
The role involves getting involved in food preparation and serving customers, so show your willingness to be hands-on. Share experiences where you've taken initiative in a busy environment, demonstrating your ability to multitask and keep things running smoothly while maintaining cleanliness and stock levels.
