At a Glance
- Tasks: Lead a team to deliver fast, friendly service and ensure a brilliant customer experience.
- Company: Join the fun-loving team at Greggs, where everyone is welcome!
- Benefits: Competitive pay, discounts, free drinks, paid breaks, and profit sharing.
- Other info: Enjoy career growth, health support, and a culture that values inclusivity.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in customer service and team management, preferably in food or retail.
The predicted salary is between 30000 - 40000 € per year.
About the role
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver amazing results and maintain the excellent standards of the shop
- Drive high performance through recruitment, training and development, and colleague engagement
- Keep a close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you
- Competitive pay plus commission
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shop Manager in Surbiton employer: Greggs
At Greggs, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Shop Manager, you'll enjoy competitive pay, generous discounts, and a range of benefits including a health and wellbeing app, paid breaks, and opportunities for career growth, all while working in a friendly environment that celebrates inclusivity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Surbiton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website to understand their vibe. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with a friend to boost your confidence and refine your approach to customer service.
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've motivated teams in the past. Highlight your experience in training and development, as this is key for the role at Greggs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Greggs team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Shop Manager in Surbiton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about leading a team and delivering top-notch service to our customers.
Tailor Your Experience:Make sure to highlight your relevant experience in retail or food service. We love seeing how your past roles have prepared you for this Shop Manager position, so don’t hold back!
Be Yourself:At Greggs, we value authenticity. Don’t be afraid to show your personality in your application. We want to know who you are and how you’ll fit into our inclusive culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Greggs
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and fun, so think about how you can demonstrate that you align with these principles. Share examples from your past experiences where you've fostered a positive team environment.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific instances where you've motivated your team or improved performance. Highlight your experience in training and developing staff, as this is crucial for the role.
✨Customer Service Focus
Greggs places a strong emphasis on delivering excellent customer service. Be ready to talk about how you've handled customer interactions in the past, especially in a fast-paced environment. Use examples that showcase your ability to resolve issues and ensure a brilliant customer experience.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle day-to-day operations, such as managing stock levels or maintaining cleanliness. Think through practical scenarios you might face as a Shop Manager and how you would address them. This will show that you're ready to roll up your sleeves and get involved.
