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For Companies At a Glance
- Tasks: Lead the team, ensure customer satisfaction, and maintain shop standards.
- Company: Join Greggs, a fun-loving company that values teamwork and inclusivity.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a pension scheme.
- Why this job: Be part of a vibrant culture while making customers happy every day.
- Qualifications: Previous supervisory experience in a customer-focused role is essential.
- Other info: We celebrate diversity and welcome everyone to be their true selves at work.
About the role
Join us as a Supervisor and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on a break
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 6%
- Employee assistance app and confidential helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts across a wide range of your favourite brands and retailers
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shop Supervisor employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes them unique will help you align your approach during the interview, showcasing how you can contribute to their team-oriented environment.
✨Tip Number 2
Prepare examples from your previous supervisory roles that highlight your leadership skills and customer service excellence. Be ready to discuss specific situations where you motivated your team or improved customer experiences.
✨Tip Number 3
Research common challenges faced in retail management, especially in food service. Being able to discuss these challenges and how you would address them can demonstrate your readiness for the role.
✨Tip Number 4
Show enthusiasm for the products and services offered by Greggs. Mentioning your favourite items or experiences as a customer can create a personal connection and show your genuine interest in the brand.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory experience and customer service skills. Use specific examples that demonstrate your ability to lead a team and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and leadership. Mention why you want to work at Greggs and how your values align with their culture.
Showcase Relevant Experience: In your application, emphasise any experience you have in a fast-paced retail environment. Discuss how you've motivated teams and maintained high standards in previous roles.
Highlight Availability: Clearly state your availability in your application. Since the role requires flexibility, mentioning your willingness to work various shifts can strengthen your application.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shop Supervisor, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Understand Customer Service Excellence
Since the role focuses on customer experience, make sure you can articulate what excellent customer service means to you. Think of specific instances where you went above and beyond for a customer and be ready to discuss them.
✨Familiarise Yourself with the Brand
Research Greggs and its products before the interview. Understanding their values, culture, and product offerings will show your genuine interest in the company and help you align your answers with their expectations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses to common scenarios a supervisor might face, such as managing a team conflict or ensuring customer satisfaction during busy periods.
