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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun and inclusive workplace that values every individual.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture while developing your leadership skills in a dynamic environment.
- Qualifications: Experience as a Supervisor or Line Manager in retail or food service is essential.
- Other info: We celebrate diversity and encourage everyone to be themselves at work.
The predicted salary is between 28800 - 43200 £ per year.
About the role
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You’ll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver amazing results and maintain the excellent standards of the shop
- Drive high performance through recruitment, training and development, and colleague engagement
- Keep a close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you
- Competitive pay plus commission
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.
If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shop Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes us unique will help you align your approach during the interview, showcasing how you can contribute to our inclusive environment.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your leadership skills and ability to motivate a team. Highlight specific instances where you improved customer service or team performance, as these are key aspects of the Shop Manager role.
✨Tip Number 3
Research the various channels through which Greggs serves customers, such as Click + Collect and drive-thru. Being knowledgeable about these services will show your enthusiasm for the role and your readiness to manage diverse customer interactions.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable in preparing for your interview and demonstrating your genuine interest in joining the team.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Emphasise any previous roles as a Supervisor or Line Manager, particularly in food-on-the-go or retail environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've motivated teams and contributed to an inclusive culture in past roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as team leadership, performance management, and customer service excellence. Use keywords from the job listing to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shop Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, motivating staff, and driving performance. Share specific examples of how you've successfully led a team in the past.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Highlight your experience in delivering exceptional service and how you handle customer complaints or feedback. Prepare to share stories that showcase your commitment to creating a brilliant customer experience.
✨Understand the Business Operations
Familiarise yourself with the operational aspects of running a shop, such as wage controls, waste management, and stock levels. Be ready to discuss how you would ensure these standards are met while maintaining a welcoming environment for customers.
✨Emphasise Inclusivity and Team Development
Greggs values an inclusive culture. Be prepared to talk about how you have supported diversity in your previous roles and how you plan to develop and engage your team. Share your thoughts on fostering a positive workplace where everyone feels valued.