At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service across various channels.
- Company: Join Greggs, a fun and inclusive workplace that values every individual.
- Benefits: Enjoy competitive pay, discounts, free drinks, and a growing holiday entitlement.
- Other info: We celebrate diversity and encourage everyone to be themselves at work.
- Why this job: Be part of a supportive culture while making a real impact on customer experiences.
- Qualifications: Experience in retail or food service with strong leadership and customer service skills.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You will be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver amazing results and maintain the excellent standards of the shop
- Drive high performance through recruitment, training and development, and colleague engagement
- Keep a close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you:
- Competitive pay plus commission
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You will also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here.
Apply now and get ready for the next exciting step in your career!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shop Manager in Smethwick employer: Greggs
At Greggs, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Shop Manager, you'll not only lead a dynamic team in delivering outstanding customer service but also benefit from competitive pay, generous discounts, and a range of health and wellbeing initiatives. With opportunities for personal growth and a commitment to inclusivity, working at our shop means being part of a community that celebrates diversity and fosters career development.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Smethwick
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes us unique will help you align your approach during the interview, showcasing how you can contribute to our inclusive environment.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Highlight specific instances where you improved customer service or team performance, as these are key aspects of the Shop Manager role.
✨Tip Number 3
Research the various channels through which we serve our customers, such as Click + Collect and drive-thru. Being knowledgeable about these services will show your enthusiasm for the role and your readiness to lead a diverse team.
✨Tip Number 4
Demonstrate your understanding of operational controls like wage and waste management. Discussing how you've successfully managed these in past roles will illustrate your capability to maintain high standards in our shops.
We think you need these skills to ace Shop Manager in Smethwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and team management. Emphasise any previous roles as a Supervisor or Line Manager, especially in food-on-the-go or retail environments.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've motivated teams and maintained high standards in previous roles.
Showcase Inclusivity:In your application, demonstrate your commitment to an inclusive culture. Share experiences where you have supported diversity and recognised the value of different perspectives within a team.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shop Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've motivated and developed your team in previous roles.
✨Emphasise Customer Service Experience
Highlight your experience in delivering excellent customer service, especially in a food-on-the-go or retail environment. Be prepared to discuss how you handle customer complaints and ensure a positive shopping experience.
✨Discuss Inclusivity
Greggs values an inclusive culture, so be ready to talk about how you've supported diversity in your previous roles. Share examples of how you've recognised and valued differences within your team.
✨Prepare for Operational Questions
Expect questions about managing wage controls, waste, and maintaining high standards. Brush up on your knowledge of these areas and be ready to discuss how you would implement effective strategies in the shop.
