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For Companies At a Glance
- Tasks: Lead a team to deliver amazing customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs.
- Benefits: Competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Make a real impact while enjoying a vibrant work environment.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Great career growth opportunities and a supportive workplace.
The predicted salary is between 28800 - 43200 £ per year.
About the role Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
Lead the team to deliver amazing results and maintain the excellent standards of the shop
Drive high performance through recruitment, training and development, and colleague engagement
Keep a close eye on things like wage controls, waste controls and customer service standards
Roll your sleeves up and get involved in food preparation and serving customers
Ensure the shop is clean, well-stocked and welcoming What we can offer you Competitive pay plus commission
Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
Free hot drinks for you to enjoy while on shift
Paid breaks allowing you to recharge your batteries
We share 10% of all our profits with our colleagues
Health and Wellbeing App providing Remote GP and Physiotherapy services
Holiday entitlement that grows as your career grows with us
Colleague share plans to help you invest and save for your future
Pension scheme to help you plan for your future. We'll match your contributions up to 7%
Confidential employee assistance app and helpline to help with your wellbeing
Long service awards celebrating key milestones in your career
Savings and discounts for your everyday shopping, leisure and wellbeing About you
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You'll also be supportive of an inclusive culture – recognising and valuing that difference is good.
If you've previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you'll fit right in here. Apply now and get ready for the next exciting step in your career!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers About Greggs.
Shop Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with a friend to boost your confidence and showcase your customer service skills during the interview.
✨Tip Number 3
Bring your A-game to the interview! Prepare examples of how you've motivated teams and delivered excellent service in the past. Use specific stories to illustrate your experience and how it aligns with what Greggs is looking for.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering excellent customer service and leading a team. Share specific examples of your past experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'team leadership' and 'customer experience', to show us you understand what we're looking for. This helps us see how you fit into our culture!
Be Yourself: We value authenticity at StudySmarter, so don’t be afraid to let your personality come through in your writing. Share your unique perspective and experiences that make you a great fit for our inclusive culture. We want to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Greggs
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and a fun work environment, so think about how your own values align with theirs. Be ready to share examples of how you've contributed to a positive team culture in your previous roles.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare specific examples of how you've motivated and developed your team in the past. Highlight any training or recruitment experiences that showcase your ability to drive performance and maintain high standards.
✨Customer Service is Key
Greggs is all about delivering excellent customer service, so be prepared to discuss your approach to ensuring customers have a brilliant experience. Think of situations where you went above and beyond for a customer and how you handled any challenges that arose. This will show your commitment to customer satisfaction.
✨Be Ready to Roll Up Your Sleeves
The role involves getting involved in food preparation and serving customers, so don't shy away from discussing your hands-on experience. Share any relevant experiences where you’ve worked in a fast-paced environment and how you managed to keep things running smoothly while maintaining quality service.
