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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun and inclusive workplace that values every individual.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in customer service and team management, preferably in retail or food-on-the-go.
- Other info: We celebrate diversity and encourage everyone to be themselves at work.
The predicted salary is between 28800 - 43200 £ per year.
About the roleJoin us as a Shop Manager and you\’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\’ll be responsible for making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:
Lead the team to deliver amazing results and maintain the excellent standards of the shop
Drive high performance through recruitment, training and development, and colleague engagement
Keep a close eye on things like wage controls, waste controls and customer service standards
Roll your sleeves up and get involved in food preparation and serving customers
Ensure the shop is clean, well-stocked and welcoming
What we can offer you
Competitive pay plus commission
Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
Free hot drinks for you to enjoy while on shift
Paid breaks allowing you to recharge your batteries
We share 10% of all our profits with our colleagues
Health and Wellbeing App providing Remote GP and Physiotherapy services
Holiday entitlement that grows as your career grows with us
Colleague share plans to help you invest and save for your future
Pension scheme to help you plan for your future. We\’ll match your contributions up to 7%
Confidential employee assistance app and helpline to help with your wellbeing
Long service awards celebrating key milestones in your career
Savings and discounts for your everyday shopping, leisure and wellbeing
About youIf you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food‐on‐the‐go environment or within retail, this could be the role for you.
You\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good. If you\’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you\’ll fit right in here. Apply now and get ready for the next exciting step in your career!
About usHere at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone\’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: .
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Shop Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to inclusivity and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or improved customer service, as this is crucial for the Shop Manager position.
✨Tip Number 3
Prepare to discuss your experience in managing operational standards, such as wage and waste controls. Being able to demonstrate your understanding of these aspects will show you're ready for the responsibilities of the role.
✨Tip Number 4
Engage with current employees or read reviews about working at Greggs. This can provide insights into the work environment and expectations, helping you tailor your approach when applying.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Emphasise any previous roles as a Supervisor or Line Manager, particularly in food-on-the-go or retail environments.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your ability to lead a team. Mention specific examples of how you've motivated teams and improved performance in past roles.
Showcase Inclusivity: Since Greggs values an inclusive culture, include examples of how you've supported diversity in the workplace. Highlight any initiatives you've led or participated in that promote inclusivity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shop Manager, you'll need to lead and motivate your team. Be prepared to share examples of how you've successfully managed a team in the past, focusing on your leadership style and how you engage and develop your colleagues.
✨Demonstrate Customer Service Excellence
Highlight your experience in delivering outstanding customer service. Be ready to discuss specific situations where you went above and beyond for customers, as this role is all about ensuring a brilliant shopping experience.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators such as wage controls and waste management. During the interview, show that you understand how these metrics impact the shop's success and be ready to discuss how you would manage them effectively.
✨Embrace Inclusivity
Greggs values an inclusive culture, so be sure to express your commitment to diversity and inclusion. Share experiences where you've fostered an inclusive environment or supported team members from different backgrounds.
